$14.95/month thereafter for your choice of 1 new book each month
Cancel easily anytime
Exchange books you don't like
All selected books are yours to keep, even if you cancel
- or -
An error occurred. Please close this form and try again.
People who bought this also bought...
If customer-driven service isn't already one of your organization's goals, it should be. In this program, Tony Alessandra, an expert on building business relationships, outlines some sure-fire strategies for consistently "wowing" your customers. You'll learn how to identify and exceed their expectations, build long-term relationships, and create what Alessandra calls "moments of magic."