We are currently making improvements to the Audible site. In an effort to enhance the accessibility experience for our customers, we have created a page to more easily navigate the new experience, available at the web address www.audible.com/access .
 >   > 
Customer-Centered Growth Audiobook

Customer-Centered Growth

Regular Price:$19.93
  • Membership Details:
    • First book free with 30-day trial
    • $14.95/month thereafter for your choice of 1 new book each month
    • Cancel easily anytime
    • Exchange books you don't like
    • All selected books are yours to keep, even if you cancel
  • - or -

Publisher's Summary

How is it that some companies break away from the pack and achieve dramatic growth in rapidly changing business climates, while others struggle just to survive? Why do certain companies bounce back from serious downturns stronger than ever, while others shrink and disappear? Every company faces competitive turmoil today, but why do some always manage to turn critical challenges into phenomenal success?

In Customer-Centered Growth, Richard Whiteley and Diane Hessan of The Forum Corporation reveal the compelling secrets these winning companies share: instead of turning inward in turbulent times, they've put the customer at the center of all they do. The result - lower costs and profitable growth.

Drawing on dozens of case studies from global telecommunications giants, convenience store chains, and all kinds of companies in between, Whiteley and Hessan define five proven strategies that you can use to grow - even under the most adverse business conditions. Breaking through the mystique that surrounds successful companies, they show that stellar achievement is within the reach of every organization. In fact, any company can learn and master these strategies.

©1996 The Forum Corporation; (P)1996 Bantam Doubleday Dell Audio Publishing, Bantam Doubleday Dell Audio Publishing, A Division of Bantam Doubleday Dell

What Members Say

Average Customer Rating

1.5 (2 )
5 star
 (0)
4 star
 (0)
3 star
 (0)
2 star
 (1)
1 star
 (1)
Overall
0 (0 )
5 star
 (0)
4 star
 (0)
3 star
 (0)
2 star
 (0)
1 star
 (0)
Story
0 (0 )
5 star
 (0)
4 star
 (0)
3 star
 (0)
2 star
 (0)
1 star
 (0)
Performance


There are no reviews for this title yet.

Report Inappropriate Content

If you find this review inappropriate and think it should be removed from our site, let us know. This report will be reviewed by Audible and we will take appropriate action.

Cancel

Thank you.

Your report has been received. It will be reviewed by Audible and we will take appropriate action.