The New York Times best seller that changed the way millions communicate is now available in audio.
Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them.
Crucial Conversations exploded onto the scene 10 years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book.
Now, the authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation:
Crucial Conversations is filled with practical advice you can start using today:
Crucial Conversations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career.
©2012 McGraw-Hill (P)2012 McGraw-Hill Education
"[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world.... This book deserves to take its place as one of the key thought leadership contributions of our time." (From the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People)
"The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations." (Mark Victor Hansen, cocreator of the number one New York Times best-selling series Chicken Soup for the Soul)
"Coming in as the new CEO of an organization with many tenured employees, I have had many crucial conversations. Using Crucial Conversations as my playbook during this time was paramount in guiding me through each conversation." (Joanne K. Bryson, CAE, Executive Vice President and CEO, Oregon Medical Association)
I focus on fiction, sci-fi, fantasy, science, history, politics and read a lot. I try to review everything I read.
I am generally more than somewhat dubious of self-help books. They tend to be full of jargon and self-promotion with overly simplistic frameworks and have a few powerful truths that are somewhat obvious, but not so easy to actually execute. This audio book is no exception. Crucial Conversations uses a lot of words for self-promoting and testimonials with very little information content. It has its share of jargon and acronyms and oversimplifications. It also has its powerful truths (that are somewhat obvious and not so easy to actually execute). The single best transformative truth presented is that if someone is reacting with anger or retreating into silence it because of a story they are telling themselves. Really seeing and believing this for oneself and for others is (I think) the fundamental key in dealing with most emotional conflict.
Without the jargon and acronyms this mostly boils down to:
Look at how you and others are reacting
Make sure everyone feels safe
Notice what you really want
Notice if you are acting in alignment with what you really want
Think about your story before you start talking
Separate the facts from your story
Ask for, and understand, the stories of others
Ask for, and understand, challenges from others to your story
Align on a purpose
Come to a decision
Write down decisions with clear actions, dates and verification
OK, mostly pretty obvious. Some pretty easy to do, some pretty hard. If you do all these things, you will likely communicate well.
I did this as a training class as well as reading and listening to the book and viewing the videos (yikes!) and the audio examples. The training class was much, much better than the audio (or printed) book primarily because in the class there were many role-plays where the students had to actually attempt to use the techniques in semi-scripted scenarios. These role-plays made it clear how different these techniques were from most peoples’ normal communications habits and made it very clear it would take a lot of focus and practice to become proficient using these techniques.
There were a few things I particularly didn't like including; The time and words wasted in self-promotion and testimonials; Labeling natural fight or flight responses as “unhealthy”; and the narration was (as in many self-help books) so upbeat and positive as to be grating.
Yes, good contents. I have a strong preference for "Difficult conversations" by Stone, Patton, Heen, but I found Crucial Conversations quite complementary.
I found his constant emphasis on almost every word he read was unbearable, to the extent that I actually stopped listening to the book for a while, and took it again later when I had nothing else to listen to (I listen in my car only)
Entrepreneur using Audible to fill the endless hours spent traversing this wonderful land until Google finishes their car!
Useful enough of a book with good points. A slightly different take on the same subject as Dale Carnegie's "How to win friends and influence people," which if I were to choose between the two I would go with Dale Carnegie's seminal book as the message here isn't as direct, but if you're interested in the subject and have already read/listened to Mr. Carnegie's, then this is a good compliment.
Probably one of the most important books I've listened to in the past year.
When you feel "lost" in a conversation, You ask yourself, what do I want to achieve here?
I found the breakdown of how and what we think when faced with interpersonal crises very thought provoking and very accurate.
Eric Berne's the Games People Play, Timothy Leary's Interpersonal Diagnosis of the Personality, Grinder and Bandler's Frogs Into Princes, L. Ron Hubbard's Dianetics, Milton H. Erickson's Healing With Hypnosis, Jay Haley's Uncommon Therapy
Grenny has a youthful, strong, clear presentation. His reading of Crucial Conversations gets to the heart of the problem and shows the reader how to solved it. I will listen to this program several times.
The difference between "facts" and "story" is very important to distinguish. We take a fact and we make assumptions about how that fact came about which may not be accurate. People unaware of this research usually act as though the information they've intuited is true. If we can use good language skills to unravel facts from intuited "stories," we may be able to help others and ourselves get closer to the truth.
There is really a lot of new information here that can be very useful when using language to support our relationships both personal and business.
Say something about yourself!
For those who sometimes are called upon to defuse interpersonal explosives or herd creative bobcats in a useful direction, there are good tools in this volume.
Head of Development, persuing masters degree in information visualization
It is no overstatement that this book has effectively changed how I perceive life around me in any human interaction. From my relationship to my professional day-to-day exchanges, the ideas from this book have permeated the foundations and execution and, most importantly, greatly improved the outcome.
Thank you, authors, for providing the tools for me to deal with my own problems.
This book has tons of powerful tools for important conversations with family friends coworkers and bosses. Couldn't put it down.
The information in this book should be taught as a basic skill for everyone. My wish is for this communication tactic to become 'common knowledge' shared in the home, schools and workforce.
I love to read, but I am time-limited. Audible allows me to keep up with all my favorite authors while on the hiking trail. Thanks, Audible!
This is a fantastic primer on communication. It is so easy to walk away from a conversation but that isn't a solution. Crucial Conversations gives you the skills to engage in communication and find solutions. I have listened to this book several times. It is wonderful.
"Reviewing long after listen because it has worked!"
I downloaded this audiobook based on a single reference made during a training session at work - more to help me get on board with new company owner's philosophy than a desire to learn it has to be said! However I have come back to write this review, because without even realising, I have absorbed some of the basic rules and techniques, intuitively used them when the need arose, and much to my surprise they actually work!
At work, at home and with friends: 'Make it safe' 'What do you want to achieve from this' ... it may sound stupidly simple but human nature in most of us tends not to this logic.
At work, time and time again I am able to pull back from being the obstacle or confrontational so enabling a more free flow of communication to everyone's benefit. And in my personal life I find I use what I've learned and can have (more often at least!) a calm, well considered conversation, with a positive outcome (even if that turns out to be completely different to my original expectation).
I will go back and listen to this book again, in the hope I will glean still more.
If truly effective communication counts for you, whether it's with your boss/es, your team/s, your family or your friends, the lessons in this book (even skimming the surface) will serve you well.
"Master the Art of Saying what you mean"
I feel that this is a good book to have in audio to listen to and in paper back to reference.
This is a powerful book that lets you start to build the skills in saying what you want to and listening to what is actually being said with courage and consideration. It is a powerful book for personal and career development.
It was fine.
Mastering meaningful conversation with courage and consideration.
"full of ideas"
listening to crucial conversations has changed how I engage with staff and people already. I also think I wil use it in future difficult situations.
Thought provoking and practical, easy to follow and interesting stories and examples to help you put the models and concepts into practice.
"Too Long Warming Up!"
There are some very useful tips in this book, but they took too long explaining everything in too much detail. They nearly lost me at the beginning when it seemed to take forever just explaining what a crucial conversation is and why it is important. I stuck with the audiobook, but at times it was a little painful.
I think the book is valuable, but the audio version does not allow you to skip pages in the way you might with a book, if they explaining the obvious.
I think someone should have had a crucial (difficult) conversation with the author about about editing.
Superb book, very practical. Build on 7 habits by Stephen Covey. Wish had come across this book earlier
Probably one of the most important books, I've listened to for a while. Lots of interesting information that will teach you a lot about how we communicate. Has the potential to change you life
"Good model for all communication"
This is book has positively effected all of my communication and did so before I even finished it. Definitely one I will revisit.
"Not often a book can genuinely be called life changing"
There are so many elements to crucial conversations that you can actually pick up and apply to your home and work life. It's not just theory. The book gives you new and real tools that you can use in so many different scenarios. It's by far my favourite development reading to date. I've learnt the most and changed the most because of it.
"Amazing book but best to have a hard copy"
very useful book but there is so much information, you want to go back to some parts and to highlight and read again when you need it. No more self-development audio books, only hard copies.
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