We are currently making improvements to the Audible site. In an effort to enhance the accessibility experience for our customers, we have created a page to more easily navigate the new experience, available at the web address www.audible.com/access.
Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition | [Kerry Patterson]

Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition

Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. Crucial Conversations exploded onto the scene 10 years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation.
Regular Price:$25.20
  • Membership Details:
    • First book free with 30-day trial
    • $14.95/month thereafter for your choice of 1 new book each month
    • Cancel easily anytime
    • Exchange books you don't like
    • All selected books are yours to keep, even if you cancel
  • - or -

Your Likes make Audible better!

'Likes' are shared on Facebook and Audible.com. We use your 'likes' to improve Audible.com for all our listeners.

You can turn off Audible.com sharing from your Account Details page.

OK

Publisher's Summary

The New York Times best seller that changed the way millions communicate is now available in audio.

Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them.

Crucial Conversations exploded onto the scene 10 years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book.

Now, the authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation:

  • New firsthand accounts of how these skills changed readers' lives
  • New case studies showing how business leaders successfully applied these methods to achieve results
  • New links to videos teaching what to do and what to avoid during crucial conversations
  • New research findings offering fresh insights for applying the skills taught in the book

Crucial Conversations is filled with practical advice you can start using today:

  • Prepare for high-stakes conversations
  • Make it safe to talk about almost anything
  • Transform unpleasant emotions into powerful dialogue
  • Be persuasive, not abrasive

Crucial Conversations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career.

©2012 McGraw-Hill (P)2012 McGraw-Hill Education

What the Critics Say

"[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world.... This book deserves to take its place as one of the key thought leadership contributions of our time." (From the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People)

"The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations." (Mark Victor Hansen, cocreator of the number one New York Times best-selling series Chicken Soup for the Soul)

"Coming in as the new CEO of an organization with many tenured employees, I have had many crucial conversations. Using Crucial Conversations as my playbook during this time was paramount in guiding me through each conversation." (Joanne K. Bryson, CAE, Executive Vice President and CEO, Oregon Medical Association)

What Members Say

Average Customer Rating

4.2 (1285 )
5 star
 (659)
4 star
 (390)
3 star
 (161)
2 star
 (41)
1 star
 (34)
Overall
4.2 (1073 )
5 star
 (526)
4 star
 (314)
3 star
 (159)
2 star
 (42)
1 star
 (32)
Story
4.2 (1080 )
5 star
 (517)
4 star
 (359)
3 star
 (148)
2 star
 (33)
1 star
 (23)
Performance
Sort by:
  •  
    Michael Walnut Creek, CA, United States 11-20-13
    Michael Walnut Creek, CA, United States 11-20-13 Member Since 2015

    I focus on fiction, sci-fi, fantasy, science, history, politics and read a lot. I try to review everything I read.

    HELPFUL VOTES
    4251
    ratings
    REVIEWS
    1430
    440
    FOLLOWERS
    FOLLOWING
    1146
    9
    Overall
    Performance
    Story
    "There is something useful here"

    I am generally more than somewhat dubious of self-help books. They tend to be full of jargon and self-promotion with overly simplistic frameworks and have a few powerful truths that are somewhat obvious, but not so easy to actually execute. This audio book is no exception. Crucial Conversations uses a lot of words for self-promoting and testimonials with very little information content. It has its share of jargon and acronyms and oversimplifications. It also has its powerful truths (that are somewhat obvious and not so easy to actually execute). The single best transformative truth presented is that if someone is reacting with anger or retreating into silence it because of a story they are telling themselves. Really seeing and believing this for oneself and for others is (I think) the fundamental key in dealing with most emotional conflict.

    Without the jargon and acronyms this mostly boils down to:

    Look at how you and others are reacting
    Make sure everyone feels safe
    Notice what you really want
    Notice if you are acting in alignment with what you really want
    Think about your story before you start talking
    Separate the facts from your story
    Ask for, and understand, the stories of others
    Ask for, and understand, challenges from others to your story
    Align on a purpose
    Come to a decision
    Write down decisions with clear actions, dates and verification

    OK, mostly pretty obvious. Some pretty easy to do, some pretty hard. If you do all these things, you will likely communicate well.

    I did this as a training class as well as reading and listening to the book and viewing the videos (yikes!) and the audio examples. The training class was much, much better than the audio (or printed) book primarily because in the class there were many role-plays where the students had to actually attempt to use the techniques in semi-scripted scenarios. These role-plays made it clear how different these techniques were from most peoples’ normal communications habits and made it very clear it would take a lot of focus and practice to become proficient using these techniques.

    There were a few things I particularly didn't like including; The time and words wasted in self-promotion and testimonials; Labeling natural fight or flight responses as “unhealthy”; and the narration was (as in many self-help books) so upbeat and positive as to be grating.

    168 of 172 people found this review helpful
  •  
    Jean-Stéphane Szijarto Switzerland 01-26-14
    Jean-Stéphane Szijarto Switzerland 01-26-14 Member Since 2011

    JS

    HELPFUL VOTES
    35
    ratings
    REVIEWS
    4
    3
    FOLLOWERS
    FOLLOWING
    0
    0
    Overall
    Performance
    Story
    "Good book, HORRIBLE reading"
    Would you say that listening to this book was time well-spent? Why or why not?

    Yes, good contents. I have a strong preference for "Difficult conversations" by Stone, Patton, Heen, but I found Crucial Conversations quite complementary.


    How did the narrator detract from the book?

    I found his constant emphasis on almost every word he read was unbearable, to the extent that I actually stopped listening to the book for a while, and took it again later when I had nothing else to listen to (I listen in my car only)


    25 of 26 people found this review helpful
  •  
    Matt Burlington, IA, United States 03-28-13
    Matt Burlington, IA, United States 03-28-13 Member Since 2012
    HELPFUL VOTES
    16
    ratings
    REVIEWS
    14
    6
    FOLLOWERS
    FOLLOWING
    1
    0
    Overall
    Performance
    Story
    "Another Awesome Listen!"
    Where does Crucial Conversations rank among all the audiobooks you’ve listened to so far?

    Probably one of the most important books I've listened to in the past year.


    What’s an idea from the book that you will remember?

    When you feel "lost" in a conversation, You ask yourself, what do I want to achieve here?


    11 of 11 people found this review helpful
  •  
    roger BLUE ASH, OH, United States 03-29-13
    roger BLUE ASH, OH, United States 03-29-13 Member Since 2014

    Entrepreneur using Audible to fill the endless hours spent traversing this wonderful land until Google finishes their car!

    HELPFUL VOTES
    28
    ratings
    REVIEWS
    23
    14
    FOLLOWERS
    FOLLOWING
    0
    0
    Overall
    Performance
    Story
    "An easy listen"

    Useful enough of a book with good points. A slightly different take on the same subject as Dale Carnegie's "How to win friends and influence people," which if I were to choose between the two I would go with Dale Carnegie's seminal book as the message here isn't as direct, but if you're interested in the subject and have already read/listened to Mr. Carnegie's, then this is a good compliment.

    21 of 23 people found this review helpful
  •  
    Patrick King Exeter, NH 10-15-14
    Patrick King Exeter, NH 10-15-14 Member Since 2009
    HELPFUL VOTES
    99
    ratings
    REVIEWS
    104
    27
    FOLLOWERS
    FOLLOWING
    22
    0
    Overall
    Performance
    Story
    "Winning the Games People Play"
    What did you love best about Crucial Conversations?

    I found the breakdown of how and what we think when faced with interpersonal crises very thought provoking and very accurate.


    What other book might you compare Crucial Conversations to and why?

    Eric Berne's the Games People Play, Timothy Leary's Interpersonal Diagnosis of the Personality, Grinder and Bandler's Frogs Into Princes, L. Ron Hubbard's Dianetics, Milton H. Erickson's Healing With Hypnosis, Jay Haley's Uncommon Therapy


    Have you listened to any of Joseph Grenny’s other performances before? How does this one compare?

    Grenny has a youthful, strong, clear presentation. His reading of Crucial Conversations gets to the heart of the problem and shows the reader how to solved it. I will listen to this program several times.


    What did you learn from Crucial Conversations that you would use in your daily life?

    The difference between "facts" and "story" is very important to distinguish. We take a fact and we make assumptions about how that fact came about which may not be accurate. People unaware of this research usually act as though the information they've intuited is true. If we can use good language skills to unravel facts from intuited "stories," we may be able to help others and ourselves get closer to the truth.


    Any additional comments?

    There is really a lot of new information here that can be very useful when using language to support our relationships both personal and business.

    2 of 2 people found this review helpful
  •  
    Charles Easley, SC, United States 08-26-14
    Charles Easley, SC, United States 08-26-14 Member Since 2012

    Say something about yourself!

    HELPFUL VOTES
    9
    ratings
    REVIEWS
    69
    15
    FOLLOWERS
    FOLLOWING
    0
    1
    Overall
    Performance
    Story
    "A Must for Peacemakers and Negotiators"

    For those who sometimes are called upon to defuse interpersonal explosives or herd creative bobcats in a useful direction, there are good tools in this volume.

    2 of 2 people found this review helpful
  •  
    Leanna Seattle, WA United States 12-28-13
    Leanna Seattle, WA United States 12-28-13 Member Since 2008

    I love to read, but I am time-limited. Audible allows me to keep up with all my favorite authors while on the hiking trail. Thanks, Audible!

    HELPFUL VOTES
    377
    ratings
    REVIEWS
    864
    149
    FOLLOWERS
    FOLLOWING
    102
    0
    Overall
    Performance
    Story
    "Fantastic!"
    Any additional comments?

    This is a fantastic primer on communication. It is so easy to walk away from a conversation but that isn't a solution. Crucial Conversations gives you the skills to engage in communication and find solutions. I have listened to this book several times. It is wonderful.

    8 of 10 people found this review helpful
  •  
    Brenda 02-07-13
    Brenda 02-07-13
    HELPFUL VOTES
    11
    ratings
    REVIEWS
    5
    5
    FOLLOWERS
    FOLLOWING
    0
    0
    Overall
    Performance
    Story
    "Everyone should read this book"
    What did you like best about this story?

    The information in this book should be taught as a basic skill for everyone. My wish is for this communication tactic to become 'common knowledge' shared in the home, schools and workforce.


    10 of 13 people found this review helpful
  •  
    Guilherme B. Boettch 12-16-12

    Head of Development, persuing masters degree in information visualization

    HELPFUL VOTES
    12
    ratings
    REVIEWS
    19
    4
    FOLLOWERS
    FOLLOWING
    0
    0
    Overall
    Performance
    Story
    "Changed my perception of life"

    It is no overstatement that this book has effectively changed how I perceive life around me in any human interaction. From my relationship to my professional day-to-day exchanges, the ideas from this book have permeated the foundations and execution and, most importantly, greatly improved the outcome.

    Thank you, authors, for providing the tools for me to deal with my own problems.

    12 of 16 people found this review helpful
  •  
    Not Dick Hausler 02-20-15 Member Since 2012

    NDH

    HELPFUL VOTES
    3
    ratings
    REVIEWS
    10
    9
    FOLLOWERS
    FOLLOWING
    0
    0
    Overall
    Performance
    Story
    "Very helpful tools - deep knowledge"
    Would you consider the audio edition of Crucial Conversations to be better than the print version?

    Read Crucial Accountability first, probably should have reversed order, but for me it was the right way. The meat of why you need to have these conversations is in the Accountability book. This one helps one do that work. Highly recommend reading or listening to them both if you need them.


    Any additional comments?

    Only rated the story poorly because it's not a story, it's got a lot of little stories in it, but it's a guide book. A very good one too. (Have to put stars in this third category or the form won't take comments, so it's not a reflection on the value of the book to rate the "story" a 2).

    I like listening to the works of this author and his team on the other two books, Crucial Accountability and Influencer, because they organize the works well for listening; something you don't see all the time.

    Really appreciate their works.

    1 of 1 people found this review helpful
Sort by:
  • CAROLINE
    PUIDOUX-GARE, Switzerland
    2/27/14
    Overall
    Performance
    Story
    "Reviewing long after listen because it has worked!"

    I downloaded this audiobook based on a single reference made during a training session at work - more to help me get on board with new company owner's philosophy than a desire to learn it has to be said! However I have come back to write this review, because without even realising, I have absorbed some of the basic rules and techniques, intuitively used them when the need arose, and much to my surprise they actually work!

    At work, at home and with friends: 'Make it safe' 'What do you want to achieve from this' ... it may sound stupidly simple but human nature in most of us tends not to this logic.

    At work, time and time again I am able to pull back from being the obstacle or confrontational so enabling a more free flow of communication to everyone's benefit. And in my personal life I find I use what I've learned and can have (more often at least!) a calm, well considered conversation, with a positive outcome (even if that turns out to be completely different to my original expectation).

    I will go back and listen to this book again, in the hope I will glean still more.

    If truly effective communication counts for you, whether it's with your boss/es, your team/s, your family or your friends, the lessons in this book (even skimming the surface) will serve you well.

    4 of 4 people found this review helpful
  • Mr.
    Birmingham, United Kingdom
    5/20/13
    Overall
    Performance
    Story
    "Fantastic read"

    Superb book, very practical. Build on 7 habits by Stephen Covey. Wish had come across this book earlier

    1 of 1 people found this review helpful
  • Thomas Christensen
    Copenhagen, DK
    4/18/13
    Overall
    "Important"

    Probably one of the most important books, I've listened to for a while. Lots of interesting information that will teach you a lot about how we communicate. Has the potential to change you life

    1 of 1 people found this review helpful
  • M. E. Gideon
    England
    7/23/15
    Overall
    Performance
    Story
    "Good model for all communication"

    This is book has positively effected all of my communication and did so before I even finished it. Definitely one I will revisit.

    0 of 0 people found this review helpful
  • Melanie Harris
    7/21/15
    Overall
    Performance
    Story
    "Master the Art of Saying what you mean"
    Would you consider the audio edition of Crucial Conversations to be better than the print version?

    I feel that this is a good book to have in audio to listen to and in paper back to reference.


    What did you like best about this story?

    This is a powerful book that lets you start to build the skills in saying what you want to and listening to what is actually being said with courage and consideration. It is a powerful book for personal and career development.


    What about Joseph Grenny’s performance did you like?

    It was fine.


    If you made a film of this book, what would be the tag line be?

    Mastering meaningful conversation with courage and consideration.


    0 of 0 people found this review helpful
  • paula mcdonald
    5/22/15
    Overall
    Performance
    Story
    "full of ideas"

    listening to crucial conversations has changed how I engage with staff and people already. I also think I wil use it in future difficult situations.

    0 of 0 people found this review helpful
  • mp
    4/17/15
    Overall
    Performance
    Story
    "A very effective book."

    I need to say that this book gave new view in matter of dialog and communication . Thanks very much.

    0 of 0 people found this review helpful
  • T)0
    4/13/15
    Overall
    Performance
    Story
    "Amazingly Practical"

    Best book I've listened to on audible! I shall be attending a class near me shortly. A must read for all!

    0 of 0 people found this review helpful
  • Miss L J Merrifield
    3/17/15
    Overall
    Performance
    Story
    "Excellent"

    Thought provoking and practical, easy to follow and interesting stories and examples to help you put the models and concepts into practice.

    0 of 0 people found this review helpful
  • Rafael Marchante Angulo
    11/9/14
    Overall
    Performance
    Story
    "intresting content, engaging performance"
    Would you recommend this audiobook to a friend? If so, why?

    yes, it is useful information for most people


    Was this a book you wanted to listen to all in one sitting?

    no, it is best digested bit by bit


    0 of 0 people found this review helpful

Report Inappropriate Content

If you find this review inappropriate and think it should be removed from our site, let us know. This report will be reviewed by Audible and we will take appropriate action.

Cancel

Thank You

Your report has been received. It will be reviewed by Audible and we will take appropriate action.