The New York Times best seller that changed the way millions communicate is now available in audio.
Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them.
Crucial Conversations exploded onto the scene 10 years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book.
Now, the authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation:
Crucial Conversations is filled with practical advice you can start using today:
Crucial Conversations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career.
©2012 McGraw-Hill (P)2012 McGraw-Hill Education
"[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world.... This book deserves to take its place as one of the key thought leadership contributions of our time." (From the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People)
"The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations." (Mark Victor Hansen, cocreator of the number one New York Times best-selling series Chicken Soup for the Soul)
"Coming in as the new CEO of an organization with many tenured employees, I have had many crucial conversations. Using Crucial Conversations as my playbook during this time was paramount in guiding me through each conversation." (Joanne K. Bryson, CAE, Executive Vice President and CEO, Oregon Medical Association)
This book is an awesome reminder that tough topics are the most important to be brought up. But even more importantly it reminds you that the way in which the topic is brought up will make all the difference. Often times people bring up tough topics with anger, frustration, passion, emotion and they tend to stir up the pot making everyone on edge. The intent is good, to bring an issue to light, but the delivery is so bad or lacking grace that it makes everyone, perhaps even their supporters, cringe. This book gives concrete examples of how to make those around you at ease while you address an issue at hand.
Read Crucial Accountability first, probably should have reversed order, but for me it was the right way. The meat of why you need to have these conversations is in the Accountability book. This one helps one do that work. Highly recommend reading or listening to them both if you need them.
Only rated the story poorly because it's not a story, it's got a lot of little stories in it, but it's a guide book. A very good one too. (Have to put stars in this third category or the form won't take comments, so it's not a reflection on the value of the book to rate the "story" a 2).
I like listening to the works of this author and his team on the other two books, Crucial Accountability and Influencer, because they organize the works well for listening; something you don't see all the time.
Really appreciate their works.
If you talk to people, you MUST read this! After all, what is more important than learning to communicate and resolve differences in a way that is productive and peaceful?
9-10 out of 10
How to make people feel safe to talk
keep you want to listen more
A book that is a must read that makes the world a better place.
The quote: "When it matters most, we do our worst". This is completely true.
All histories are very good, can't choose one.
EntrepreNerd - Looking for good books on tech, life skills and business
There were a few good tips about how to approach difficult situations and conversations. The Q&A section at the end was pretty good.
This information was probably really good 20 years ago, but this book assumes the people you are dealing with will be good, logical, and rational people. This may have been more true a long time ago, but most people that you will run into conflict with these days are entitled, self serving, win-at-all costs type of people. This book does not apply to them.
This book is for dealing with the people that are willing to step back and apply logic and reason to your conversation.
Chapter 8: How to get back to the save conversation when somebody blows up. Breaks down to techniques, which would be applicable in this case and detailed layout helps to understand each technique implementation
Book includes plenty of samples related to everyday life of different type of people. Some of them concerned me as well.
Though technical part is very useful and informative, eventually it overwhelms listener. Good relative samples, but I suggest to shrink technical aspect of the book as all skills are hardly to be absorbed by listener.
Overall a great book as a first step to learn to manage crucial conversation. Special recommendation to those who are not talented in a crucial conversation, but eager to learn related skills.
I liked the book. The information was very helpful. In fact I started using these techniques at home and at work and saw amazing results. I only was not a great fan of the way it was written...slow start and not exceptionally engaging. Start at chapter 3.
"Reviewing long after listen because it has worked!"
I downloaded this audiobook based on a single reference made during a training session at work - more to help me get on board with new company owner's philosophy than a desire to learn it has to be said! However I have come back to write this review, because without even realising, I have absorbed some of the basic rules and techniques, intuitively used them when the need arose, and much to my surprise they actually work!
At work, at home and with friends: 'Make it safe' 'What do you want to achieve from this' ... it may sound stupidly simple but human nature in most of us tends not to this logic.
At work, time and time again I am able to pull back from being the obstacle or confrontational so enabling a more free flow of communication to everyone's benefit. And in my personal life I find I use what I've learned and can have (more often at least!) a calm, well considered conversation, with a positive outcome (even if that turns out to be completely different to my original expectation).
I will go back and listen to this book again, in the hope I will glean still more.
If truly effective communication counts for you, whether it's with your boss/es, your team/s, your family or your friends, the lessons in this book (even skimming the surface) will serve you well.
Superb book, very practical. Build on 7 habits by Stephen Covey. Wish had come across this book earlier
Probably one of the most important books, I've listened to for a while. Lots of interesting information that will teach you a lot about how we communicate. Has the potential to change you life
"Good model for all communication"
This is book has positively effected all of my communication and did so before I even finished it. Definitely one I will revisit.
"Master the Art of Saying what you mean"
I feel that this is a good book to have in audio to listen to and in paper back to reference.
This is a powerful book that lets you start to build the skills in saying what you want to and listening to what is actually being said with courage and consideration. It is a powerful book for personal and career development.
It was fine.
Mastering meaningful conversation with courage and consideration.
"full of ideas"
listening to crucial conversations has changed how I engage with staff and people already. I also think I wil use it in future difficult situations.
"A very effective book."
I need to say that this book gave new view in matter of dialog and communication . Thanks very much.
Thought provoking and practical, easy to follow and interesting stories and examples to help you put the models and concepts into practice.
"intresting content, engaging performance"
yes, it is useful information for most people
no, it is best digested bit by bit
Best book I've listened to on audible! I shall be attending a class near me shortly. A must read for all!
Report Inappropriate Content
If you find this review inappropriate and think it should be removed from our site, let us know. This report will be reviewed by Audible and we will take appropriate action.