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Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition | [Kerry Patterson]

Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition

Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. Crucial Conversations exploded onto the scene 10 years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation.
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Publisher's Summary

The New York Times best seller that changed the way millions communicate is now available in audio.

Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them.

Crucial Conversations exploded onto the scene 10 years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book.

Now, the authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation:

  • New firsthand accounts of how these skills changed readers' lives
  • New case studies showing how business leaders successfully applied these methods to achieve results
  • New links to videos teaching what to do and what to avoid during crucial conversations
  • New research findings offering fresh insights for applying the skills taught in the book

Crucial Conversations is filled with practical advice you can start using today:

  • Prepare for high-stakes conversations
  • Make it safe to talk about almost anything
  • Transform unpleasant emotions into powerful dialogue
  • Be persuasive, not abrasive

Crucial Conversations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career.

©2012 McGraw-Hill (P)2012 McGraw-Hill Education

What the Critics Say

"[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world.... This book deserves to take its place as one of the key thought leadership contributions of our time." (From the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People)

"The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations." (Mark Victor Hansen, cocreator of the number one New York Times best-selling series Chicken Soup for the Soul)

"Coming in as the new CEO of an organization with many tenured employees, I have had many crucial conversations. Using Crucial Conversations as my playbook during this time was paramount in guiding me through each conversation." (Joanne K. Bryson, CAE, Executive Vice President and CEO, Oregon Medical Association)

What Members Say

Average Customer Rating

4.2 (1291 )
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Performance
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  •  
    jasmof82 02-11-15
    jasmof82 02-11-15 Member Since 2012
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    "Powerful tools for important conversations"

    This book has tons of powerful tools for important conversations with family friends coworkers and bosses. Couldn't put it down.

    1 of 1 people found this review helpful
  •  
    Damion Brown 02-09-15 Member Since 2013
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    "practical and very useful"

    i would recommend it to everyone. can be applied for personal as well as professional differences of opinions.

    1 of 1 people found this review helpful
  •  
    Greg 12-31-14
    Greg 12-31-14 Member Since 2012
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    "Easy to listen to and packed with knowledge"
    Where does Crucial Conversations rank among all the audiobooks you’ve listened to so far?

    9-10 out of 10


    What was one of the most memorable moments of Crucial Conversations?

    How to make people feel safe to talk


    What does Joseph Grenny bring to the story that you wouldn’t experience if you just read the book?

    keep you want to listen more


    Any additional comments?

    A book that is a must read that makes the world a better place.

    1 of 1 people found this review helpful
  •  
    Silvio 09-19-14
    Silvio 09-19-14
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    "Can I rate it as 6 starts???? Awesome!!!"
    What did you love best about Crucial Conversations?

    The quote: "When it matters most, we do our worst". This is completely true.


    Who was your favorite character and why?

    All histories are very good, can't choose one.


    1 of 1 people found this review helpful
  •  
    LE Atlanta, GA 09-16-14
    LE Atlanta, GA 09-16-14 Member Since 2015

    EntrepreNerd - Looking for good books on tech, life skills and business

    HELPFUL VOTES
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    "Some Good Tips, but Dated Information"
    What did you like best about Crucial Conversations? What did you like least?

    There were a few good tips about how to approach difficult situations and conversations. The Q&A section at the end was pretty good.

    This information was probably really good 20 years ago, but this book assumes the people you are dealing with will be good, logical, and rational people. This may have been more true a long time ago, but most people that you will run into conflict with these days are entitled, self serving, win-at-all costs type of people. This book does not apply to them.

    This book is for dealing with the people that are willing to step back and apply logic and reason to your conversation.


    1 of 1 people found this review helpful
  •  
    Vasilika dubai, United Arab Emirates 07-16-13
    Vasilika dubai, United Arab Emirates 07-16-13 Member Since 2015
    HELPFUL VOTES
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    "Quite helpful"
    What was the most interesting aspect of this story? The least interesting?

    Chapter 8: How to get back to the save conversation when somebody blows up. Breaks down to techniques, which would be applicable in this case and detailed layout helps to understand each technique implementation


    Was there a moment in the book that particularly moved you?

    Book includes plenty of samples related to everyday life of different type of people. Some of them concerned me as well.


    Any additional comments?

    Though technical part is very useful and informative, eventually it overwhelms listener. Good relative samples, but I suggest to shrink technical aspect of the book as all skills are hardly to be absorbed by listener.
    Overall a great book as a first step to learn to manage crucial conversation. Special recommendation to those who are not talented in a crucial conversation, but eager to learn related skills.

    4 of 6 people found this review helpful
  •  
    Kinshiro 07-09-14
    Kinshiro 07-09-14
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    "This is a cliché, but..."

    This is a life changing book. I highly recommend it to anyone who has a mouth. Literally life changing because no one will ever see dialogues in the same way.

    4 of 7 people found this review helpful
  •  
    Melanie 07-17-15
    Melanie 07-17-15 Member Since 2014
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    "Very helpful"

    This book is very helpful. It really taught me how to view things from a different perspective and allowed me to calm down self in situations that were very stressful (discussion with my boss) and
    helped me resolved the existing issues quicker.

    0 of 0 people found this review helpful
  •  
    Ben 07-17-15
    Ben 07-17-15 Member Since 2013
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    "Highly recommended."

    Excellent strategies for both communication and introspection. However the audiobook felt too brief due to a shortage of examples. Listeners may have to listen to the audiobook several times to learn and reinforce these strategies, which isn't necessarily a bad thing.

    0 of 0 people found this review helpful
  •  
    Blind Mole 07-02-15
    Blind Mole 07-02-15 Member Since 2014
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    "Very useful information"

    Really enjoyed the narrator. Very good information. Certainly a must read for managers of teams and any employee as we all face crucial conversations at some time.

    0 of 0 people found this review helpful
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  • CAROLINE
    PUIDOUX-GARE, Switzerland
    2/27/14
    Overall
    Performance
    Story
    "Reviewing long after listen because it has worked!"

    I downloaded this audiobook based on a single reference made during a training session at work - more to help me get on board with new company owner's philosophy than a desire to learn it has to be said! However I have come back to write this review, because without even realising, I have absorbed some of the basic rules and techniques, intuitively used them when the need arose, and much to my surprise they actually work!

    At work, at home and with friends: 'Make it safe' 'What do you want to achieve from this' ... it may sound stupidly simple but human nature in most of us tends not to this logic.

    At work, time and time again I am able to pull back from being the obstacle or confrontational so enabling a more free flow of communication to everyone's benefit. And in my personal life I find I use what I've learned and can have (more often at least!) a calm, well considered conversation, with a positive outcome (even if that turns out to be completely different to my original expectation).

    I will go back and listen to this book again, in the hope I will glean still more.

    If truly effective communication counts for you, whether it's with your boss/es, your team/s, your family or your friends, the lessons in this book (even skimming the surface) will serve you well.

    4 of 4 people found this review helpful
  • Mr.
    Birmingham, United Kingdom
    5/20/13
    Overall
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    Story
    "Fantastic read"

    Superb book, very practical. Build on 7 habits by Stephen Covey. Wish had come across this book earlier

    1 of 1 people found this review helpful
  • Thomas Christensen
    Copenhagen, DK
    4/18/13
    Overall
    "Important"

    Probably one of the most important books, I've listened to for a while. Lots of interesting information that will teach you a lot about how we communicate. Has the potential to change you life

    1 of 1 people found this review helpful
  • M. E. Gideon
    England
    7/23/15
    Overall
    Performance
    Story
    "Good model for all communication"

    This is book has positively effected all of my communication and did so before I even finished it. Definitely one I will revisit.

    0 of 0 people found this review helpful
  • Melanie Harris
    7/21/15
    Overall
    Performance
    Story
    "Master the Art of Saying what you mean"
    Would you consider the audio edition of Crucial Conversations to be better than the print version?

    I feel that this is a good book to have in audio to listen to and in paper back to reference.


    What did you like best about this story?

    This is a powerful book that lets you start to build the skills in saying what you want to and listening to what is actually being said with courage and consideration. It is a powerful book for personal and career development.


    What about Joseph Grenny’s performance did you like?

    It was fine.


    If you made a film of this book, what would be the tag line be?

    Mastering meaningful conversation with courage and consideration.


    0 of 0 people found this review helpful
  • paula mcdonald
    5/22/15
    Overall
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    "full of ideas"

    listening to crucial conversations has changed how I engage with staff and people already. I also think I wil use it in future difficult situations.

    0 of 0 people found this review helpful
  • mp
    4/17/15
    Overall
    Performance
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    "A very effective book."

    I need to say that this book gave new view in matter of dialog and communication . Thanks very much.

    0 of 0 people found this review helpful
  • T)0
    4/13/15
    Overall
    Performance
    Story
    "Amazingly Practical"

    Best book I've listened to on audible! I shall be attending a class near me shortly. A must read for all!

    0 of 0 people found this review helpful
  • Miss L J Merrifield
    3/17/15
    Overall
    Performance
    Story
    "Excellent"

    Thought provoking and practical, easy to follow and interesting stories and examples to help you put the models and concepts into practice.

    0 of 0 people found this review helpful
  • Rafael Marchante Angulo
    11/9/14
    Overall
    Performance
    Story
    "intresting content, engaging performance"
    Would you recommend this audiobook to a friend? If so, why?

    yes, it is useful information for most people


    Was this a book you wanted to listen to all in one sitting?

    no, it is best digested bit by bit


    0 of 0 people found this review helpful

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