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Crucial Conversations: Tools for Talking When Stakes are High | [Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler]

Crucial Conversations: Tools for Talking When Stakes are High

"Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives.
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Publisher's Summary

"Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives.

Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, rlisteners also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any high impact situation with confidence.

©2002 by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler; (P)2003 AMI

What the Critics Say

"The program does a stellar job of explaining many types of communication errors and describing the best ways to achieve mutual purpose....Anna Fields gives a perfect reading - emotionally bright but still allowing the lesson to retain its practical, straight-talking nature." (AudioFile)

What Members Say

Average Customer Rating

3.9 (737 )
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4.1 (286 )
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  •  
    Donna Pittsboro, NC, United States 07-20-12
    Donna Pittsboro, NC, United States 07-20-12
    HELPFUL VOTES
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    "It Works!"
    What about Anna Fields’s performance did you like?

    She wasn't stuffy. She used a lot of vocal variation to match the humor that is already woven into the text. A pleasure to listen to!


    Was there a moment in the book that particularly moved you?

    For several years, I had been tied in knots about some things at work. I listened to the book, and I understood how we need to create safety, etc. to have crucial conversations. But then I realized --- the missing piece for me was the "north star." What did I really want? When I was able to put my finger on that, and I could verbalize what part of it was my responsibility and what part my manager could do to help me, I had a very productive conversation with her. These principles really work.


    Any additional comments?

    Don't expect to "get" everything in this book in your first reading. This is a whole new way of communicating for most of us, and it's a lot of work. But gosh - if we could all apply the skills this book teaches, we'd live in a much better world. I'd buy this book with the idea of listening to it several times - and perhaps every 6 months or so to refresh your memory!

    2 of 2 people found this review helpful
  •  
    Jean 06-05-12
    Jean 06-05-12 Member Since 2015
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    "A Must Read for Anybody having any kind of trouble"
    Would you recommend this audiobook to a friend? If so, why?

    This book opens your eyes to why conversations don't happen and when they do- why they often fail.


    What was one of the most memorable moments of Crucial Conversations?

    Start with heart, make it a safe environment, check your emotions. I listened to the book, then found myself in a difficult conversation with my husband; it was the first time we finished a conversation without one walking out on the other. I have a lot to learn, I am half way through listening to it again. If I only succeed in one concept, I have already become a better communicator than before.


    2 of 2 people found this review helpful
  •  
    Jake Calgary, AB, Canada 06-04-12
    Jake Calgary, AB, Canada 06-04-12
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    "A must read."
    What made the experience of listening to Crucial Conversations the most enjoyable?

    I loved the narrirator.


    Any additional comments?

    I've used the tools in this book, and have applied them to my own life. To my amazement,
    They worked wonderfully in my relationships. I highly recommend that you listen
    To the book with a open mind and heart. You may even want to take notes, I found it useful, so that I could go back and revisit the all the 'keys'.

    2 of 2 people found this review helpful
  •  
    Clint Eagle Mountain, UT, USA 12-10-08
    Clint Eagle Mountain, UT, USA 12-10-08 Member Since 2014
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    "Disappointing"

    After reading the positive reviews I had high expectations for this book but I was ultimately disappointed. Yes, we all have times when we must engage in crucial conversations and yes, we should be aware of and engaged in those conversations. If you are horrible in those difficult conversations then you may find something in this book that will be helpful in those situations. Otherwise you're going to find the solutions presented in the book to be obvious and superficial. A much better presentation of this material is found in the book Leadership and Self-Deception. On the outside the books appear to be on two different topics, but at the heart, it's the same thing. You need to respect others and treat them how you want to be treated (Golden Rule). If you do that you'll have fewer problems in your relationships and difficult conversations won't be as difficult because you genuinely care and the other person feels that caring. This book felt like a "system" for handling others instead of actually caring about them. I also found the tone of the book to be a little flippant. The authors are going for cute but it comes off as annoying.

    11 of 15 people found this review helpful
  •  
    Colleen 04-12-12
    Colleen 04-12-12
    HELPFUL VOTES
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    "helpful information"
    Would you recommend this book to a friend? Why or why not?

    Yes, I would recommend it as a good starting point for handling difficult situations.


    Did the narration match the pace of the story?

    Yes, the narration is clear and understandable. Very well done.


    Could you see Crucial Conversations being made into a movie or a TV series? Who should the stars be?

    Well, perhaps a reality TV show.


    Any additional comments?

    I wanted more examples of real situations and exactly what was said to move the conversation forward.

    1 of 1 people found this review helpful
  •  
    Jen 02-25-12
    Jen 02-25-12
    HELPFUL VOTES
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    "Good suggestions, just not sticky enough"
    Would you recommend this book to a friend? Why or why not?

    Yes, overall I would. I like the concepts in the book, but in the intensity of crucial conversations, it will take a lot of practice and focus to apply the techniques they suggest. I suggest reading the book once, then focus on changing your conversation habits in small steps by revisiting chapter by chapter. I think the suggestions are sound, but the ideas are not revolutionary. Speak from the heart, focus on win-win vs. zero sum, pay attention to your emotions, and be a good listener. So easier said than done.


    Was Crucial Conversations worth the listening time?

    yes. In fact, because I listen during my commute, my mind sometimes wanders. I replayed the book three times to keep picking up where there were gaps in my attention. So, yes, it's definately worth reading/listening to.


    1 of 1 people found this review helpful
  •  
    David 07-01-15
    David 07-01-15 Member Since 2010
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    "Great content"

    Book makes you think and gives a great way to learn how to have those critical conversations all of us need to have.

    0 of 0 people found this review helpful
  •  
    napa book girl 06-17-15 Member Since 2015
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    "solid and practical information"

    good info. good to read practice and come back to it. practiced it and feel like good approach to communication in critical conversations!

    0 of 0 people found this review helpful
  •  
    Shawn M Columbus, OH 06-02-15
    Shawn M Columbus, OH 06-02-15
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    "Worthwhile read"

    Great book that needs to be read multiple times. Truly can make a difference in a parts of your life.

    0 of 0 people found this review helpful
  •  
    Kim 03-25-15
    Kim 03-25-15
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    "Buying the paper copy"

    Real life situations and applicable solutions. I plan to purchase the paper copy and use it as a reference tool.

    0 of 0 people found this review helpful

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