Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, rlisteners also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any high impact situation with confidence.
©2002 by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler; (P)2003 AMI
"The program does a stellar job of explaining many types of communication errors and describing the best ways to achieve mutual purpose....Anna Fields gives a perfect reading - emotionally bright but still allowing the lesson to retain its practical, straight-talking nature." (AudioFile)
She wasn't stuffy. She used a lot of vocal variation to match the humor that is already woven into the text. A pleasure to listen to!
For several years, I had been tied in knots about some things at work. I listened to the book, and I understood how we need to create safety, etc. to have crucial conversations. But then I realized --- the missing piece for me was the "north star." What did I really want? When I was able to put my finger on that, and I could verbalize what part of it was my responsibility and what part my manager could do to help me, I had a very productive conversation with her. These principles really work.
Don't expect to "get" everything in this book in your first reading. This is a whole new way of communicating for most of us, and it's a lot of work. But gosh - if we could all apply the skills this book teaches, we'd live in a much better world. I'd buy this book with the idea of listening to it several times - and perhaps every 6 months or so to refresh your memory!
This book opens your eyes to why conversations don't happen and when they do- why they often fail.
Start with heart, make it a safe environment, check your emotions. I listened to the book, then found myself in a difficult conversation with my husband; it was the first time we finished a conversation without one walking out on the other. I have a lot to learn, I am half way through listening to it again. If I only succeed in one concept, I have already become a better communicator than before.
I loved the narrirator.
I've used the tools in this book, and have applied them to my own life. To my amazement,
They worked wonderfully in my relationships. I highly recommend that you listen
To the book with a open mind and heart. You may even want to take notes, I found it useful, so that I could go back and revisit the all the 'keys'.
After reading the positive reviews I had high expectations for this book but I was ultimately disappointed. Yes, we all have times when we must engage in crucial conversations and yes, we should be aware of and engaged in those conversations. If you are horrible in those difficult conversations then you may find something in this book that will be helpful in those situations. Otherwise you're going to find the solutions presented in the book to be obvious and superficial. A much better presentation of this material is found in the book Leadership and Self-Deception. On the outside the books appear to be on two different topics, but at the heart, it's the same thing. You need to respect others and treat them how you want to be treated (Golden Rule). If you do that you'll have fewer problems in your relationships and difficult conversations won't be as difficult because you genuinely care and the other person feels that caring. This book felt like a "system" for handling others instead of actually caring about them. I also found the tone of the book to be a little flippant. The authors are going for cute but it comes off as annoying.
Yes, I would recommend it as a good starting point for handling difficult situations.
Yes, the narration is clear and understandable. Very well done.
Well, perhaps a reality TV show.
I wanted more examples of real situations and exactly what was said to move the conversation forward.
Yes, overall I would. I like the concepts in the book, but in the intensity of crucial conversations, it will take a lot of practice and focus to apply the techniques they suggest. I suggest reading the book once, then focus on changing your conversation habits in small steps by revisiting chapter by chapter. I think the suggestions are sound, but the ideas are not revolutionary. Speak from the heart, focus on win-win vs. zero sum, pay attention to your emotions, and be a good listener. So easier said than done.
yes. In fact, because I listen during my commute, my mind sometimes wanders. I replayed the book three times to keep picking up where there were gaps in my attention. So, yes, it's definately worth reading/listening to.
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