Discover skills to resolve touchy, controversial, and complex issues at work and at home, now available in this follow-up to the internationally popular Crucial Conversations.
Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly, and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly, sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces.
Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like:
©2005 Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler; (P)2005 AMI
I would have had an actual human read this book rather than a robot.
Everything! The material was good, really good in some cases, but listening to his performance almost completely ruined the book for me.
Absolutely. There are so many applicable, real life, work and home examples with viable solutions. I work in Human Resources and successful conversations are KEY in my life. If you are looking to improve your human relations skills, this is the book for you.
The author talks about creating safety in the conversation for the other person. This creates an atmosphere that the other person and yourself can communicate in honestly and safely without fear of ______ - you fill in the blank.
I have never felt compelled to write a review until now.
Having listened to Influencer, by the same authors, I had a fair idea what to expect. Being asked constantly how to make sure that the systems I help companies create will actually be followed by the team, I now have some great strategies to offer.
Systems are just like medicine - they only work when used properly. Properly means systems plus training plus support. But the missing component has for most managers or business owners been that difficult to manage situation where you know someone isn't doing what they've been trained to do, or simply chooses not to do what they should.
How does the average manager handle that? Badly, but only because we never actually learn the right way. So often anger and frustration direct the response to non-compliance and this never helps.
At the very least, Crucial Confrontations will help you see some alternatives to "going off the deep end" while at best, it could give you a set of effective strategies that will build in accountability, reinforce your values, and set integrity as a standard for your business (or family). I am now listening to Crucial Conversations and have bought You Can Change Anything on the strength of approach and insight of the authors.
33 Year old professional male with a love of SciFi and Fantasy
It is a great short guide to dealing with conflict. Like many other books, the content is not earth shattering, but the delivery is good
Hard to say, this was not "story" content, so I could not get a good feel for his narrating abilities with more "adventurous" content.
The principles of the book are all sound. Dealing with conflict, you must be humble, but fearless; most of all honest and direct, while not approaching the situation inappropriately.
I was happy to see that this title was not a long drawn out "how-to" book, under 5 hours. However, I was somewhat disappointed in the number of scenarios explored/examples presented. Crucial Conversations did a better job of that. There are some great tips on how to hold yourself and others accountable to standards and how to address issues when these individuals do not meet expectations.
The narrator was easy to listen to and I did not have any trouble listening at 1.25 or 1.5 speed.
I found this to be a good value at the price of $10.95 that I paid for it.
The recording missed/skipped alot of paragraphs out of the book. Horrible. I tried to listen to the book whiel reading it but it skipped so much of the book.
Pretty effective book to get a quick start for managers or anybody else that's interested in key aspect of communication. The narration wasn't as bad as some people posted in their reviews.
This book uses scientific research or experience from practical applications to justify the every concept. It not only explains the research but also breaks down how they have applied it to real situations.
This allows the reader to apply the same process to their own situations.
The real message was use common sense, be realistic and remove emotion. I did enjoy the beginning of the book where he discusses what confrontation to choose. I did not enjoy the reader.
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