Discover skills to resolve touchy, controversial, and complex issues at work and at home, now available in this follow-up to the internationally popular Crucial Conversations.
Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly, and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly, sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces.
Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like:
©2005 Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler; (P)2005 AMI
Having listened to Influencer, by the same authors, I had a fair idea what to expect. Being asked constantly how to make sure that the systems I help companies create will actually be followed by the team, I now have some great strategies to offer.
Systems are just like medicine - they only work when used properly. Properly means systems plus training plus support. But the missing component has for most managers or business owners been that difficult to manage situation where you know someone isn't doing what they've been trained to do, or simply chooses not to do what they should.
How does the average manager handle that? Badly, but only because we never actually learn the right way. So often anger and frustration direct the response to non-compliance and this never helps.
At the very least, Crucial Confrontations will help you see some alternatives to "going off the deep end" while at best, it could give you a set of effective strategies that will build in accountability, reinforce your values, and set integrity as a standard for your business (or family). I am now listening to Crucial Conversations and have bought You Can Change Anything on the strength of approach and insight of the authors.
33 Year old professional male with a love of SciFi and Fantasy
It is a great short guide to dealing with conflict. Like many other books, the content is not earth shattering, but the delivery is good
Hard to say, this was not "story" content, so I could not get a good feel for his narrating abilities with more "adventurous" content.
The principles of the book are all sound. Dealing with conflict, you must be humble, but fearless; most of all honest and direct, while not approaching the situation inappropriately.
I was happy to see that this title was not a long drawn out "how-to" book, under 5 hours. However, I was somewhat disappointed in the number of scenarios explored/examples presented. Crucial Conversations did a better job of that. There are some great tips on how to hold yourself and others accountable to standards and how to address issues when these individuals do not meet expectations.
The narrator was easy to listen to and I did not have any trouble listening at 1.25 or 1.5 speed.
I found this to be a good value at the price of $10.95 that I paid for it.
The recording missed/skipped alot of paragraphs out of the book. Horrible. I tried to listen to the book whiel reading it but it skipped so much of the book.
Science, computing and business
This book uses scientific research or experience from practical applications to justify the every concept. It not only explains the research but also breaks down how they have applied it to real situations.
This allows the reader to apply the same process to their own situations.
The real message was use common sense, be realistic and remove emotion. I did enjoy the beginning of the book where he discusses what confrontation to choose. I did not enjoy the reader.
I'm a mom. I have drama in my life. I don't want books with the F-bomb, nor graphic violence. I read for fun and to bring my family together. I read for reducing stress levels. We have never had a television in our home and our children are now mid twenties to 19. We listen together and look for belly-wrenching laughter. So what is it like to live without a TV? Awesomely educational and inspirational. Each new book is a marvel.
I have listened to this audio and often times I must back up to relisten to a section. The tone of voice seems angry and condescending. I wonder if reading this book would be different. The solutions seem cast with a sarcastic tone in this reading. I can not imagine saying these things to a boss, spouse or co-worker with the same tone as this audio book. The lack of compassion in the voice is so difficult to get over I have not enjoyed the book at all.
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