Discover skills to resolve touchy, controversial, and complex issues at work and at home, now available in this follow-up to the internationally popular Crucial Conversations.
Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly, and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly, sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces.
Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like:
©2005 Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler; (P)2005 AMI
This book explains why it's crucial to confront issues and provides a safe and containing way to achieve this. A must read
It was very insightful for author to provide relatable examples for business and family. I would feel confident to recommend this to my personal and professional peers.
If you have read the Crucial Conversations book, you'll find this is largely a rehash.
Audio quality is not great; raspy, rattly voice around halfway mark. Couldn't finish.
Review of Crucial Confrontations
This book provides a concise framework for facing uncomfortable confrontations. Humorously illustrated with visual language in real world situations backed up by 25,000 interviews, the authors first show the important of learning to have crucial confrontations by showing the consequences of avoiding them: broken relationships, frustrating and disfunctional work environments, and misunderstandings and miscommunications which bring about deaths on a large scale.
Read this book if you want to understand how to confront with diplomacy and build stronger relationships, face the stickiest conversations with one's spouse, or dramatically increase feelings of safety and functionality in your organization.
I'm want to read this book again and again to built my skills as a diplomatic confrontationalist, and to perhaps save myself the immense pain of broken relationships.
For anyone who has to deal with conflict, the Crucial series of books are a must.
Crucial Confrontations places so many tools in your hands that you will be set up for success in taking on the most difficult of conversations.
I don't think there's much a person can do with non-fiction, instructional material, though he did a good job. I was very happy he wasn't reading in that annoying 1950s newsreel voice as most non-fiction narrators do.
No. It could have been shorter; why make it longer?
This is a topic a person will not learn by reading a book. From the book, one can, however, get an idea of the attitudes a person should correct in himself, and it describes a number of approaches that are more considerate during a "crucial confrontation." I think this takes tons of practice and the availability of impartial, but well-schooled "confrontation witnesses" who can provide constructive comments on how the person actually handles these "events." All this book can do, in one reading, is to make one aware that there are better ways to handle these difficult conversations, and there are excellent suggestions to be had here. It takes a lot of time to internalize this stuff to make it your own and to do some crucial confrontations with yourself. My main takeaway is be considerate, compassionate, and open-minded to potential solutions.
I would have had an actual human read this book rather than a robot.
Everything! The material was good, really good in some cases, but listening to his performance almost completely ruined the book for me.
Absolutely. There are so many applicable, real life, work and home examples with viable solutions. I work in Human Resources and successful conversations are KEY in my life. If you are looking to improve your human relations skills, this is the book for you.
The author talks about creating safety in the conversation for the other person. This creates an atmosphere that the other person and yourself can communicate in honestly and safely without fear of ______ - you fill in the blank.
I have never felt compelled to write a review until now.
Having listened to Influencer, by the same authors, I had a fair idea what to expect. Being asked constantly how to make sure that the systems I help companies create will actually be followed by the team, I now have some great strategies to offer.
Systems are just like medicine - they only work when used properly. Properly means systems plus training plus support. But the missing component has for most managers or business owners been that difficult to manage situation where you know someone isn't doing what they've been trained to do, or simply chooses not to do what they should.
How does the average manager handle that? Badly, but only because we never actually learn the right way. So often anger and frustration direct the response to non-compliance and this never helps.
At the very least, Crucial Confrontations will help you see some alternatives to "going off the deep end" while at best, it could give you a set of effective strategies that will build in accountability, reinforce your values, and set integrity as a standard for your business (or family). I am now listening to Crucial Conversations and have bought You Can Change Anything on the strength of approach and insight of the authors.
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