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Crucial Confrontations | [Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler]

Crucial Confrontations

Discover skills to resolve touchy, controversial, and complex issues at work and at home, now available in this follow-up to the internationally popular Crucial Conversations.
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Publisher's Summary

Discover skills to resolve touchy, controversial, and complex issues at work and at home, now available in this follow-up to the internationally popular Crucial Conversations.

Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly, and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly, sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces.

Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like:

  • An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what?
  • Your boss just committed you to a deadline you know you can't meet, and not-so-subtly hinted he doesn't want to hear complaints about it.
  • Your son walks through the door sporting colorful new body art that raises your blood pressure by 40 points. Speak now, pay later.
  • An accountant wonders how to step up to a client who is violating the law. Can you spell unemployment?
  • Family members fret over how to tell granddad that he should no longer drive his car. This is going to get ugly.
  • A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything.

©2005 Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler; (P)2005 AMI

What Members Say

Average Customer Rating

4.0 (360 )
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4.2 (150 )
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3.9 (149 )
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Performance
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  •  
    Luke 05-15-14
    Luke 05-15-14 Member Since 2015
    HELPFUL VOTES
    1
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    56
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    "Mr. Roboto"
    Is there anything you would change about this book?

    I would have had an actual human read this book rather than a robot.


    What didn’t you like about Barrett Whitener’s performance?

    Everything! The material was good, really good in some cases, but listening to his performance almost completely ruined the book for me.


    1 of 2 people found this review helpful
  •  
    Cindy Whitefish, MT, United States 01-25-13
    Cindy Whitefish, MT, United States 01-25-13 Member Since 2012
    ratings
    REVIEWS
    1
    1
    Overall
    Performance
    Story
    "DON'T PASS UP THIS BOOK"
    Would you recommend this audiobook to a friend? If so, why?

    Absolutely. There are so many applicable, real life, work and home examples with viable solutions. I work in Human Resources and successful conversations are KEY in my life. If you are looking to improve your human relations skills, this is the book for you.


    What did you like best about this story?

    The author talks about creating safety in the conversation for the other person. This creates an atmosphere that the other person and yourself can communicate in honestly and safely without fear of ______ - you fill in the blank.


    Any additional comments?

    I have never felt compelled to write a review until now.

    0 of 0 people found this review helpful
  •  
    John 08-06-12
    John 08-06-12
    ratings
    REVIEWS
    1
    1
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    Performance
    Story
    "Real strategies for managing commitment"

    Having listened to Influencer, by the same authors, I had a fair idea what to expect. Being asked constantly how to make sure that the systems I help companies create will actually be followed by the team, I now have some great strategies to offer.
    Systems are just like medicine - they only work when used properly. Properly means systems plus training plus support. But the missing component has for most managers or business owners been that difficult to manage situation where you know someone isn't doing what they've been trained to do, or simply chooses not to do what they should.
    How does the average manager handle that? Badly, but only because we never actually learn the right way. So often anger and frustration direct the response to non-compliance and this never helps.
    At the very least, Crucial Confrontations will help you see some alternatives to "going off the deep end" while at best, it could give you a set of effective strategies that will build in accountability, reinforce your values, and set integrity as a standard for your business (or family). I am now listening to Crucial Conversations and have bought You Can Change Anything on the strength of approach and insight of the authors.

    0 of 0 people found this review helpful
  •  
    Victor 07-06-12
    Victor 07-06-12 Member Since 2013

    33 Year old professional male with a love of SciFi and Fantasy

    ratings
    REVIEWS
    58
    5
    Overall
    Performance
    Story
    "Great work on dealing with conflict"
    If you could sum up Crucial Confrontations in three words, what would they be?

    It is a great short guide to dealing with conflict. Like many other books, the content is not earth shattering, but the delivery is good


    Would you listen to another book narrated by Barrett Whitener?

    Hard to say, this was not "story" content, so I could not get a good feel for his narrating abilities with more "adventurous" content.


    What’s an idea from the book that you will remember?

    The principles of the book are all sound. Dealing with conflict, you must be humble, but fearless; most of all honest and direct, while not approaching the situation inappropriately.


    0 of 0 people found this review helpful
  •  
    Amazon Customer 04-17-12 Member Since 2014

    DF

    HELPFUL VOTES
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    "Insight for handling one on one interactions"

    I was happy to see that this title was not a long drawn out "how-to" book, under 5 hours. However, I was somewhat disappointed in the number of scenarios explored/examples presented. Crucial Conversations did a better job of that. There are some great tips on how to hold yourself and others accountable to standards and how to address issues when these individuals do not meet expectations.

    The narrator was easy to listen to and I did not have any trouble listening at 1.25 or 1.5 speed.

    I found this to be a good value at the price of $10.95 that I paid for it.

    0 of 0 people found this review helpful
  •  
    Bobby FORT WORTH, TX, United States 03-05-12
    Bobby FORT WORTH, TX, United States 03-05-12
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    "bad recording... just read the book."
    Would you try another book from the authors and/or Barrett Whitener?

    no


    What was most disappointing about the authors’s story?

    The recording missed/skipped alot of paragraphs out of the book. Horrible. I tried to listen to the book whiel reading it but it skipped so much of the book.


    Would you be willing to try another one of Barrett Whitener’s performances?

    no


    If you could play editor, what scene or scenes would you have cut from Crucial Confrontations?

    no


    Any additional comments?

    no

    0 of 0 people found this review helpful
  •  
    Vojta B 01-09-12
    Vojta B 01-09-12 Listener Since 2008
    HELPFUL VOTES
    2
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    "Not as Bad Narrator"
    Would you recommend this audiobook to a friend? If so, why?

    Pretty effective book to get a quick start for managers or anybody else that's interested in key aspect of communication. The narration wasn't as bad as some people posted in their reviews.


    2 of 4 people found this review helpful
  •  
    Dave 11-29-11
    Dave 11-29-11

    Science, computing and business

    HELPFUL VOTES
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    61
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    "Practical and informative"

    This book uses scientific research or experience from practical applications to justify the every concept. It not only explains the research but also breaks down how they have applied it to real situations.
    This allows the reader to apply the same process to their own situations.

    0 of 0 people found this review helpful
  •  
    Karen thornton, CO, USA 02-20-10
    Karen thornton, CO, USA 02-20-10
    HELPFUL VOTES
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    "Slightly Disappointed"

    The real message was use common sense, be realistic and remove emotion. I did enjoy the beginning of the book where he discusses what confrontation to choose. I did not enjoy the reader.

    0 of 0 people found this review helpful
  •  
    Elizabeth Gilbert, AZ, USA 09-04-09
    Elizabeth Gilbert, AZ, USA 09-04-09
    ratings
    REVIEWS
    7
    3
    Overall
    "Very Helpful"

    This book was easy to listen to. Provided great insights into dealing with Confrontations. Why you engage in them and how to change outcomes.

    0 of 0 people found this review helpful
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