Discover skills to resolve touchy, controversial, and complex issues at work and at home, now available in this follow-up to the internationally popular Crucial Conversations.
Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly, and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly, sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces.
Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like:
©2005 Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler; (P)2005 AMI
This is an excellent book for enhancing relationships at work and at home. It’s too bad it’s not taught in high school! The listening experience is tremendously enhanced if you also read the book as there are a few key concepts that have been edited in this audio version. This book is absolutely one of the best I have read or listened to! I highly recommend it.
I wanted to read this book, but felt a little self-conscious doing so. Listening to the book was great. I would pause from time to time to reflect on the examples and strategies. I have begun to use several of the strategies - successfully! I will listen to several sections of this book again and again, as I continue to implement some of the techniques. Much more useful for actually making changes in how to approach others than it's predecessor, Crucial Conversations - a book that highlighted the need to consider a different approach to important discussions. Crucial Confrontations is contains very practical strategies to improving professional and personal communications. Bravo!
I was kind of surprised at the reactions to the narrator, whose tone seemed typical for this type of book, i.e., matter of fact. He reads as though he understands what he's saying-- which is the major requirement-- and I don't think a tone of great excitement would be appropriate for the material. (Compare the narrator of "The World is Flat," who maintains a uniformly breathless tone throughout that I found highly distracting.) He does, however, sound sarcastic during his reading of the "scripts" provided by authors when it is clearly not what the authors intended. (On the other hand, when the scripts in fact do call for a sarcastic tone, he's superb.) On the whole, I rarely found myself distracted by the narrator, and, especially since this book is a quite good example of its type, I would not avoid it just based on the reviews of the narrator.
Pretty effective book to get a quick start for managers or anybody else that's interested in key aspect of communication. The narration wasn't as bad as some people posted in their reviews.
Thoughtful presentation of factual information with little emphasis on engaging the reader. It is easy to get lost in the lists and listings of inputs and responses.
I can sense that the book contains good information, but I'd have to listen to it again and take some notes. However, I have been dreading doing so due to the narrator's voice and tone. I find him so monotone and sad, that it makes it almost impossible to focus on the content. I found myself tempted to go through the book without really listening. I'd like to have a crucial confrontation with that guy...
I agree with the other listener about the tone of the narrator on this audiobook. His unenthusiastic tone seems dry and I find it hard to list to. I really enjoyed the authors other book Crucial Conversations and found the female narrator much easier to listen to. Crucial Conversations focuses on disagreement between two people and how to work through their differences without going to silence or violence. Crucial Confrontations focuses on disappointment of failed promises and missed expectations. Overall I feel both books have a lot to offer. In fact, I bought both books to help me better learn the concepts and reinforce the audio program.
This is a follow up book to Crucial Conversations and not a lot of new information was presented.
Absolutely. There are so many applicable, real life, work and home examples with viable solutions. I work in Human Resources and successful conversations are KEY in my life. If you are looking to improve your human relations skills, this is the book for you.
The author talks about creating safety in the conversation for the other person. This creates an atmosphere that the other person and yourself can communicate in honestly and safely without fear of ______ - you fill in the blank.
I have never felt compelled to write a review until now.
Having listened to Influencer, by the same authors, I had a fair idea what to expect. Being asked constantly how to make sure that the systems I help companies create will actually be followed by the team, I now have some great strategies to offer.
Systems are just like medicine - they only work when used properly. Properly means systems plus training plus support. But the missing component has for most managers or business owners been that difficult to manage situation where you know someone isn't doing what they've been trained to do, or simply chooses not to do what they should.
How does the average manager handle that? Badly, but only because we never actually learn the right way. So often anger and frustration direct the response to non-compliance and this never helps.
At the very least, Crucial Confrontations will help you see some alternatives to "going off the deep end" while at best, it could give you a set of effective strategies that will build in accountability, reinforce your values, and set integrity as a standard for your business (or family). I am now listening to Crucial Conversations and have bought You Can Change Anything on the strength of approach and insight of the authors.
This is one of the most useful books I've ever read.
"Promises more than it delivers"
The introduction to the book sounds great. Yes the authors have completed the research, collated their findings but then they don't seem to deliver so clearly. I'm left with some wonderful examples of times when people didn't do the crucial confrontations they should have done but no real inspiration as to how I can improve my confrontational skills. Maybe I just didn't listen hard enough.
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