Hold anyone accountable. Master performance discussions. Get results.
Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.
©2013 Kerry Paterson, Joseph Grenny, Ron McMillan, Al Switzler, David Maxfield (P)2014 VitalSmarts, LLC
"Revolutionary ideas...opportunities for breakthrough ..." (Stephen R. Covey, author of The 7 Habits of Highly Effective People)
"Unleash the true potential of a relationship or organization and move it to the next level." (Ken Blanchard, coauthor of The One Minute Manager)
"Brilliant strategies for those difficult discussions at home and in the workplace." (Soledad O’Brien, CNN news anchor and producer)
The title says it all. The authors do a wonderful job at keeping it simple to understand and excellent tools to use in real life situations. I recommend this book to anyone who is interested in see some effect change in their lives.
Follows up where Crucial Conversations leaves off when dealing with ongoing problems.
The review questions seem geared toward fiction or biography rather than nonfiction. While this book presents some of the same situations as Crucial Conversations, it goes further in helping people to deal with situations where agreements have been violated. It presents alternatives to "the ultimatum" which seem largely ignored or forgotten by many people. It helps refute either or thinking and work toward problem solving. If we all learn more ways to avoid verbal violence, perhaps our improved communication will make us all more successful.
Before you read this, read Crucial Conversations. This will make more sense coming after but could be read independently. This book is very helpful to anyone. A parent, a manager, a team leader, or just a humble individual on their daily journey through life. It breaks down and helps explain why people do what they do, and how we as others can help them redirect themselves. It makes dealing with accountability issues into a scientific problem. The book takes you step by step through how to hold those conversations and discuss where people have missed the mark maybe.
These books have helped me in many ways in my life and have taught me how to handle people and navigate conversations. Learning these tools helps me understand how others will try and divert attention or blame away from themselves and how to bring them back in to discuss the problem at hand.
Overall an exceptional book at helping anyone learn to deal with violated expectations from your child, to your mother-in-law, to your boss.
Read this book after reading "Crucial Conversations," which is about handling difficult conversations. Also, there are some concepts in that book which are useful to know as they are occasionally referred to in this book. This book is about recognizing the problems (or the more critical problem in a situation), addressing broken promises, and identifying solutions that add value to the relationships.
I will come back to this book multiple times during next years. It will take a quite an effort to fully understand all methods through practicing but it will be worth it, definitely. Also a god complement to the Crucial Conversation book.
I own a small design build firm. I read and enjoy lots of business books, but really prefer fiction.
This book is prescriptive and actionable. It is also well organized. I found it far better than the Oz Principle. It is going on our management team reading list.
I mostly listen to audible in my car but this one is hard to listen to and I was trying to figure out what it was about the book. I find the content very interesting and the examples are relevant and varied. Something to relate to almost everyone. I come to believe it is the narrator. The voice of Kerry Patterson is good in it's inflection and he puts feeling into the words but his voice to me sounds whinny and has an unusual high pitch that I find difficult to listen to. I want to quickly go back when I feel I missed something but this seems to happen a lot with this narrator.
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