The more services you provide a customer, the more reasons they'll have to give you repeat business. Cross-selling entails building lifetime relationships, problem solving, and even having your customers selling for you! This information-packed program will tell you, step by step, how to build customers for life!
©2008 Dr. Tony Alessandra; (P)2008 Made For Success
Only the first 10% about Cross-Selling. It is basically about generic customer service. Too common sensical. Really disappointed about the presenter's delivery and music background. Try Tom Hopkins, Zig Ziglar. More street-wise!!
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