-
Creating Magic
- 10 Common Sense Leadership Strategies from a Life at Disney
- Narrated by: Lee Cockerell
- Length: 7 hrs and 36 mins
Failed to add items
Add to Cart failed.
Add to Wish List failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed
Prime members: New to Audible?Get 2 free audiobooks during trial.
Creating Magic
Buy for $17.01
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
Listeners also enjoyed...
-
Be Our Guest
- Perfecting the Art of Customer Service
- By: The Disney Institute, Theodore Kinni
- Narrated by: Barry Abrams
- Length: 5 hrs and 26 mins
- Unabridged
-
Overall4.5 out of 5 stars 874
-
Performance4.5 out of 5 stars 747
-
Story4.5 out of 5 stars 742
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
-
2 out of 5 stars
-
Too long and repetitive
- By M. Decker on 03-11-16
By: The Disney Institute, and others
-
Time Management Magic
- How to Get More Done Every Day and Move from Surviving to Thriving
- By: Lee Cockerell
- Narrated by: Jody Maberry
- Length: 2 hrs and 24 mins
- Unabridged
-
Overall4.5 out of 5 stars 112
-
Performance4.5 out of 5 stars 99
-
Story4.5 out of 5 stars 96
During Lee Cockerell’s career at Disney as the senior operating executive of Walt Disney World Resorts, he led a team of 40,000 cast members (employees) and was responsible for the operations of 20 resort hotels, four theme parks, and two water parks. As you can imagine, Lee had to become a time-management expert, first as a means of survival and then as a way to help others make the best use of their time. The time-management secrets he developed have become one of his most requested corporate-training lectures and are now available to you in this tell-all audiobook.
-
2 out of 5 stars
-
Dull writer but Terrible narrator
- By Sam Long on 01-12-23
By: Lee Cockerell
-
The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- By: Lee Cockerell
- Narrated by: Lee Cockerell
- Length: 3 hrs and 59 mins
- Unabridged
-
Overall4.5 out of 5 stars 445
-
Performance4.5 out of 5 stars 387
-
Story4.5 out of 5 stars 381
The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.
-
2 out of 5 stars
-
Content is Great but Narrator Puts You to Sleep
- By Anonymous User on 08-30-18
By: Lee Cockerell
-
How’s the Culture in Your Kingdom?
- Lessons from a Disney Leadership Journey
- By: Dan Cockerell
- Narrated by: Jody Maberry
- Length: 6 hrs and 8 mins
- Unabridged
-
Overall5 out of 5 stars 51
-
Performance5 out of 5 stars 46
-
Story5 out of 5 stars 46
Author Dan Cockerell started his Disney journey as a parking attendant. Over the next 26 years and 19 different jobs, he became the vice president of the biggest theme park in the world, The Magic Kingdom Park. During the course of his Disney career, Dan learned many life and leadership lessons, and teaches those learnings within How's the Culture in Your Kingdom? Dan explains how to lead yourself and how to lead your team and organization by using relevant stories and practical examples from his 26-year Disney leadership journey.
-
5 out of 5 stars
-
Very much like his father's message.
- By Jeremy on 02-28-23
By: Dan Cockerell
-
Career Magic
- How to Stay on Track to Achieve a Stellar Career
- By: Lee Cockerell
- Narrated by: Jody Maberry
- Length: 6 hrs and 36 mins
- Unabridged
-
Overall5 out of 5 stars 61
-
Performance5 out of 5 stars 57
-
Story5 out of 5 stars 55
Career Magic is full of priceless advice and insightful experience. Lee Cockerell chronicles how he dropped out of college, rose through the ranks at Hilton and Marriott, and eventually became the executive vice president of operations for the Walt Disney World Resort. Lee candidly shares the specific things he did to experience such dramatic success in the corporate world, but he also shares the mistakes he made along the way and the million-dollar lessons he learned that ultimately led him to the top spot at the number one vacation destination in the world.
-
4 out of 5 stars
-
It’s basically a biography
- By Amazon Customer on 10-09-18
By: Lee Cockerell
-
Walt Disney
- The Triumph of the American Imagination
- By: Neal Gabler
- Narrated by: Arthur Morey
- Length: 33 hrs and 20 mins
- Unabridged
-
Overall4.5 out of 5 stars 2,334
-
Performance4.5 out of 5 stars 1,989
-
Story4.5 out of 5 stars 1,984
Walt Disney was a true visionary whose desire for escape, iron determination, and obsessive perfectionism transformed animation from a novelty to an art form, first with Mickey Mouse and then with his feature films–most notably Snow White, Fantasia, and Bambi.
-
2 out of 5 stars
-
Diane Disney
- By Amanda on 02-15-13
By: Neal Gabler
-
Be Our Guest
- Perfecting the Art of Customer Service
- By: The Disney Institute, Theodore Kinni
- Narrated by: Barry Abrams
- Length: 5 hrs and 26 mins
- Unabridged
-
Overall4.5 out of 5 stars 874
-
Performance4.5 out of 5 stars 747
-
Story4.5 out of 5 stars 742
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
-
2 out of 5 stars
-
Too long and repetitive
- By M. Decker on 03-11-16
By: The Disney Institute, and others
-
Time Management Magic
- How to Get More Done Every Day and Move from Surviving to Thriving
- By: Lee Cockerell
- Narrated by: Jody Maberry
- Length: 2 hrs and 24 mins
- Unabridged
-
Overall4.5 out of 5 stars 112
-
Performance4.5 out of 5 stars 99
-
Story4.5 out of 5 stars 96
During Lee Cockerell’s career at Disney as the senior operating executive of Walt Disney World Resorts, he led a team of 40,000 cast members (employees) and was responsible for the operations of 20 resort hotels, four theme parks, and two water parks. As you can imagine, Lee had to become a time-management expert, first as a means of survival and then as a way to help others make the best use of their time. The time-management secrets he developed have become one of his most requested corporate-training lectures and are now available to you in this tell-all audiobook.
-
2 out of 5 stars
-
Dull writer but Terrible narrator
- By Sam Long on 01-12-23
By: Lee Cockerell
-
The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- By: Lee Cockerell
- Narrated by: Lee Cockerell
- Length: 3 hrs and 59 mins
- Unabridged
-
Overall4.5 out of 5 stars 445
-
Performance4.5 out of 5 stars 387
-
Story4.5 out of 5 stars 381
The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.
-
2 out of 5 stars
-
Content is Great but Narrator Puts You to Sleep
- By Anonymous User on 08-30-18
By: Lee Cockerell
-
How’s the Culture in Your Kingdom?
- Lessons from a Disney Leadership Journey
- By: Dan Cockerell
- Narrated by: Jody Maberry
- Length: 6 hrs and 8 mins
- Unabridged
-
Overall5 out of 5 stars 51
-
Performance5 out of 5 stars 46
-
Story5 out of 5 stars 46
Author Dan Cockerell started his Disney journey as a parking attendant. Over the next 26 years and 19 different jobs, he became the vice president of the biggest theme park in the world, The Magic Kingdom Park. During the course of his Disney career, Dan learned many life and leadership lessons, and teaches those learnings within How's the Culture in Your Kingdom? Dan explains how to lead yourself and how to lead your team and organization by using relevant stories and practical examples from his 26-year Disney leadership journey.
-
5 out of 5 stars
-
Very much like his father's message.
- By Jeremy on 02-28-23
By: Dan Cockerell
-
Career Magic
- How to Stay on Track to Achieve a Stellar Career
- By: Lee Cockerell
- Narrated by: Jody Maberry
- Length: 6 hrs and 36 mins
- Unabridged
-
Overall5 out of 5 stars 61
-
Performance5 out of 5 stars 57
-
Story5 out of 5 stars 55
Career Magic is full of priceless advice and insightful experience. Lee Cockerell chronicles how he dropped out of college, rose through the ranks at Hilton and Marriott, and eventually became the executive vice president of operations for the Walt Disney World Resort. Lee candidly shares the specific things he did to experience such dramatic success in the corporate world, but he also shares the mistakes he made along the way and the million-dollar lessons he learned that ultimately led him to the top spot at the number one vacation destination in the world.
-
4 out of 5 stars
-
It’s basically a biography
- By Amazon Customer on 10-09-18
By: Lee Cockerell
-
Walt Disney
- The Triumph of the American Imagination
- By: Neal Gabler
- Narrated by: Arthur Morey
- Length: 33 hrs and 20 mins
- Unabridged
-
Overall4.5 out of 5 stars 2,334
-
Performance4.5 out of 5 stars 1,989
-
Story4.5 out of 5 stars 1,984
Walt Disney was a true visionary whose desire for escape, iron determination, and obsessive perfectionism transformed animation from a novelty to an art form, first with Mickey Mouse and then with his feature films–most notably Snow White, Fantasia, and Bambi.
-
2 out of 5 stars
-
Diane Disney
- By Amanda on 02-15-13
By: Neal Gabler
-
One Little Spark!
- Mickey's Ten Commandments and the Road to Imagineering
- By: Marty Sklar
- Narrated by: Jeff Cummings
- Length: 5 hrs and 45 mins
- Unabridged
-
Overall4.5 out of 5 stars 214
-
Performance4.5 out of 5 stars 199
-
Story4.5 out of 5 stars 196
We've all read about the experts: the artists, the scientists, the engineers - that special group of people known as Imagineers for The Walt Disney Company. But who are they? How did they join the team? What is it like to spend a day in their shoes?
-
4 out of 5 stars
-
More like a collection of emails.
- By J on 02-19-18
By: Marty Sklar
-
The Hidden Magic of Walt Disney World, 3rd Edition
- Over 600 Secrets of the Magic Kingdom, EPCOT, Disney's Hollywood Studios, and Disney's Animal Kingdom
- By: Susan Veness
- Narrated by: Andrea Emmes
- Length: 8 hrs and 21 mins
- Unabridged
-
Overall4.5 out of 5 stars 19
-
Performance4.5 out of 5 stars 17
-
Story4.5 out of 5 stars 17
Whether it’s your first or 50th visit to Walt Disney World, you’ll be surprised at how much you can miss during your trip. Including all-new information on Toy Story Land, Star Wars: Galaxy’s Edge, and Mickey and Minnie’s Runaway Railway, The Hidden Magic of Walt Disney World, 3rd Edition will inspire you to relive the magic year after year!
-
3 out of 5 stars
-
this is just a timelilne of disney
- By Tammy Krick on 10-21-21
By: Susan Veness
-
The New Gold Standard
- 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- By: Joseph A. Michelli
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 12 mins
- Unabridged
-
Overall4.5 out of 5 stars 506
-
Performance4.5 out of 5 stars 417
-
Story4.5 out of 5 stars 415
The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.
-
4 out of 5 stars
-
Very good information
- By Sand Storm IR.Tools Technology on 09-06-15
-
Walt Disney: An American Original (Commemorative Edition)
- By: Bob Thomas, Christopher Miller, Jeff Kurtti, and others
- Narrated by: Jason Culp, Xe Sands, Christopher Miller, and others
- Length: 16 hrs and 1 min
- Unabridged
-
Overall5 out of 5 stars 53
-
Performance5 out of 5 stars 44
-
Story5 out of 5 stars 44
Walt Disney is an American hero. From Mickey Mouse to Disneyland, he changed the face of American culture. His is a success story like no other: a man who developed animated film into an art form and made a massive contribution to the folklore of the world. After years of research, respected Hollywood biographer Bob Thomas produced a definitive biography of the man behind the legend of Disney: the unschooled cartoonist from Kansas City who when bankrupt on his first movie venture and developed into the genius who produced unmatched works of animation.
-
5 out of 5 stars
-
The variation in narration was off-putting though the Walt Disney Story is amazing!
- By Reading Grandma on 09-18-23
By: Bob Thomas, and others
-
The Ride of a Lifetime
- Lessons Learned from 15 Years as CEO of the Walt Disney Company
- By: Robert Iger
- Narrated by: Jim Frangione, Robert Iger
- Length: 8 hrs and 45 mins
- Unabridged
-
Overall5 out of 5 stars 16,533
-
Performance5 out of 5 stars 14,155
-
Story5 out of 5 stars 14,114
Robert Iger became CEO of The Walt Disney Company in 2005, during a difficult time. Competition was more intense than ever, and technology was changing faster than at any time in the company’s history. His vision came down to three clear ideas: Recommit to the concept that quality matters, embrace technology instead of fighting it, and think bigger - think global - and turn Disney into a stronger brand in international markets.
-
5 out of 5 stars
-
Joins “Shoe Dog” as required biographies.
- By Matt S. on 01-02-20
By: Robert Iger
-
Disney U
- How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
- By: Doug Lipp
- Narrated by: Tim Lundeen
- Length: 5 hrs and 56 mins
- Unabridged
-
Overall4.5 out of 5 stars 12
-
Performance4.5 out of 5 stars 10
-
Story4.5 out of 5 stars 10
In helping Walt Disney create “The Happiest Place on Earth”, Van France and his team started a business revolution in 1955 that eventually became the Disney University - the employee training and development program that powers one of the most famous brands on earth. Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the world-famous Disney brand.
-
4 out of 5 stars
-
Very interesting
- By Alejandra on 12-17-22
By: Doug Lipp
-
Extreme Ownership
- How U.S. Navy SEALs Lead and Win
- By: Jocko Willink, Leif Babin
- Narrated by: Jocko Willink, Leif Babin
- Length: 9 hrs and 33 mins
- Unabridged
-
Overall5 out of 5 stars 74,340
-
Performance5 out of 5 stars 64,772
-
Story5 out of 5 stars 64,464
An updated edition of the blockbuster best-selling leadership book that took America and the world by storm, two US Navy SEAL officers who led the most highly decorated special operations unit of the Iraq War demonstrate how to apply powerful leadership principles from the battlefield to business and life.
-
5 out of 5 stars
-
I don't read SEAL Books...
- By Amazon Customer on 02-21-17
By: Jocko Willink, and others
-
The Culture Code
- The Secrets of Highly Successful Groups
- By: Daniel Coyle
- Narrated by: Will Damron
- Length: 7 hrs and 13 mins
- Unabridged
-
Overall4.5 out of 5 stars 10,900
-
Performance5 out of 5 stars 9,276
-
Story4.5 out of 5 stars 9,206
In The Culture Code, Daniel Coyle goes inside some of the world's most successful organizations - including Pixar, the San Antonio Spurs, and the US Navy's SEAL Team Six - and reveals what makes them tick. He demystifies the culture-building process by identifying three key skills that generate cohesion and cooperation and explains how diverse groups learn to function with a single mind.
-
4 out of 5 stars
-
Anyone in a leadership position should read this
- By Kimberly on 03-04-18
By: Daniel Coyle
-
The Five Dysfunctions of a Team
- A Leadership Fable
- By: Patrick Lencioni
- Narrated by: Charles Stransky; introduction by Patrick Lencioni
- Length: 3 hrs and 42 mins
- Unabridged
-
Overall4.5 out of 5 stars 18,179
-
Performance4.5 out of 5 stars 14,367
-
Story4.5 out of 5 stars 14,317
In keeping with the parable style, Patrick Lencioni begins by telling the fable of a woman who, as CEO of a struggling Silicon Valley firm, took control of a dysfunctional executive committee and helped its members succeed as a team. Story time over, Lencioni offers explicit instructions for overcoming the human behavioral tendencies that he says corrupt teams. Succinct yet sympathetic, this guide will be a boon for those struggling with the inherent difficulties of leading a group.
-
4 out of 5 stars
-
Clear Headed Guidance on Building Teams
- By Mark on 01-18-03
By: Patrick Lencioni
-
Good to Great
- Why Some Companies Make the Leap...And Others Don't
- By: Jim Collins
- Narrated by: Jim Collins
- Length: 10 hrs and 1 min
- Unabridged
-
Overall4.5 out of 5 stars 17,362
-
Performance4.5 out of 5 stars 14,275
-
Story4.5 out of 5 stars 14,178
Built To Last, the defining management study of the 90s, showed how great companies triumph over time and how long-term sustained performance can be engineered into the DNA of an enterprise from the very beginning. But what about companies that are not born with great DNA? How can good companies, mediocre companies, even bad companies achieve enduring greatness?
-
3 out of 5 stars
-
Good info, over-the-top narration
- By Anaxamaxan on 08-31-10
By: Jim Collins
-
How to Be Like Walt
- Capturing the Disney Magic Every Day of Your Life
- By: Pat Williams, Jim Denney
- Narrated by: Paul Christy
- Length: 16 hrs and 16 mins
- Unabridged
-
Overall4.5 out of 5 stars 639
-
Performance4.5 out of 5 stars 586
-
Story4.5 out of 5 stars 579
How to Be Like is a "character biography" series: biographies that also draw out important lessons from the life of their subjects. In this new book - by far the most exhaustive in the series - Pat Williams tackles one of the most influential people in recent history. While many recent biographies of Walt Disney have reveled in the negative, this audiobook takes an honest but positive look at the man behind the myth. For the first time, the book pulls together all the various strands of Disney's life into one straightforward, easy-to-listen-to tale.
-
3 out of 5 stars
-
Great stories, good biography, too preachy.
- By Adam on 04-27-16
By: Pat Williams, and others
-
DisneyWar
- By: James B. Stewart
- Narrated by: Patrick Lawlor
- Length: 25 hrs and 40 mins
- Unabridged
-
Overall4.5 out of 5 stars 1,129
-
Performance4.5 out of 5 stars 995
-
Story4.5 out of 5 stars 987
DisneyWar is an enthralling tale of one of America's most powerful media and entertainment companies, the people who control it, and those trying to overthrow them. It tells a story that - in its sudden twists, vivid, larger-than-life characters, and thrilling climax - might itself have been the subject of a Disney classic - except that it's all true.
-
4 out of 5 stars
-
Really interesting story... No ending.
- By rotinaj on 12-18-17
By: James B. Stewart
Publisher's summary
The secret for creating magic in our careers, our organizations, and our lives is simple: outstanding leadership, the kind that inspires employees, delights customers, and achieves extraordinary business results.
No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World Resort operations for over a decade. And in Creating Magic, he shares the leadership principles that not only guided his own journey from a poor farm boy in Oklahoma to the head of operations for a multibillion dollar enterprise, but that also soon came to form the cultural bedrock of the world's number one vacation destination. But as Lee demonstrates, great leadership isn't about mastering impossibly complex management theories. We can all become outstanding leaders by following the 10 practical, common sense strategies outlined in this remarkable book. As straightforward as they are profound, these leadership lessons include:
Combining surprising business wisdom with insightful and entertaining stories from Lee's four decades on the front lines of some of the world's best-run companies, Creating Magic shows all of us, from small business owners to managers at every level, how to become better leaders by infusing quality, character, courage, enthusiasm, and integrity into our workplace and into our lives.
More from the same
Narrator
Related to this topic
-
The Orange Revolution
- How One Great Team Can Transform an Entire Organization
- By: Adrian Gostick, Chester Elton
- Narrated by: Adrian Gostick, Chester Elton
- Length: 7 hrs and 3 mins
- Unabridged
-
Overall4 out of 5 stars 49
-
Performance4.5 out of 5 stars 37
-
Story4.5 out of 5 stars 39
Following the enormous popularity of their bestselling The Carrot Principle, Adrian Gostick and Chester Elton return with a groundbreaking guide to building high-performance teams. The powerful research reported in The Orange Revolution reveals that the true driver of exceptional success for great companies is not a genius CEO....
-
5 out of 5 stars
-
Good Business Book on Teams
- By Lisa on 09-25-11
By: Adrian Gostick, and others
-
The High-Speed Company
- Creating Urgency and Growth in a Nanosecond Culture
- By: Jason Jennings, Laurence Haughton
- Narrated by: Jason Jennings
- Length: 6 hrs and 52 mins
- Unabridged
-
Overall5 out of 5 stars 28
-
Performance5 out of 5 stars 27
-
Story4.5 out of 5 stars 27
Best-selling author Jason Jennings believes that urgency and speed are keys to the growth of any business. Leaders need to adapt and ignite their workplace cultures to prevent everyone from falling behind. Jennings draws on years of research and 11,000+ in-depth interviews with executives, business owners, and CEOs across the country to uncover how successful leaders build cultures that support constant innovation and growth.
-
5 out of 5 stars
-
Incredible testament to the spirit of positive growth and change
- By Alexandra d. on 04-05-23
By: Jason Jennings, and others
-
All In
- How the Best Managers Create a Culture of Belief and Drive Big Results
- By: Adrian Gostick, Chester Elton
- Narrated by: Adrian Gostick, Chester Elton
- Length: 6 hrs and 55 mins
- Unabridged
-
Overall4.5 out of 5 stars 146
-
Performance4.5 out of 5 stars 124
-
Story4 out of 5 stars 122
To have any hope of succeeding as a manager, you need to get your people all in. Whether you manage the smallest of teams or a multi-continent organization, you are the owner of a work culture and few things will have a bigger impact on your performance than getting your people to buy into your ideas and your cause and to believe what they do matters. Based on their extensive consulting experience, the authors present a simple seven-step road map for creating a culture of belief.
-
4 out of 5 stars
-
Interesting Theories in Management
- By Nancy on 07-28-12
By: Adrian Gostick, and others
-
The New Gold Standard
- 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- By: Joseph A. Michelli
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 12 mins
- Unabridged
-
Overall4.5 out of 5 stars 506
-
Performance4.5 out of 5 stars 417
-
Story4.5 out of 5 stars 415
The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.
-
4 out of 5 stars
-
Very good information
- By Sand Storm IR.Tools Technology on 09-06-15
-
Fred 2.0
- New Ideas on How to Keep Delivering Extraordinary Results
- By: Mark Sanborn, Margaret Kelly - foreword
- Narrated by: Stephen Bel Davies
- Length: 4 hrs and 40 mins
- Unabridged
-
Overall4 out of 5 stars 80
-
Performance4.5 out of 5 stars 76
-
Story4 out of 5 stars 77
Nine years ago, best-selling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story inspired millions. Companies - even, cities - were inspired to turn the ordinary into the extraordinary each day. Today, with stiff competition from the networked global economy, delivering extraordinary results is more important than ever. With Fred 2.0, Mark not only revisits the original Fred to gain new insights, but also equips all of us with new strategies to achieve more.
-
4 out of 5 stars
-
Excellent extension of The Fred Factor
- By Mike Henry Sr. on 02-07-15
By: Mark Sanborn, and others
-
First, Break All the Rules
- What the World's Greatest Managers Do Differently
- By: Marcus Buckingham, Gallup Press, Jim Harter - foreword
- Narrated by: Mel Foster
- Length: 9 hrs and 51 mins
- Unabridged
-
Overall4.5 out of 5 stars 1,322
-
Performance4.5 out of 5 stars 1,070
-
Story4.5 out of 5 stars 1,059
They actually have vastly different styles and backgrounds. Yet despite their differences, great managers share one common trait: They don’t hesitate to break virtually every rule held sacred by conventional wisdom. They don’t believe that, with enough training, a person can achieve anything he sets his mind to. They don’t try to help people overcome their weaknesses. And, yes, they even play favorites. In this longtime management bestseller, Gallup presents the remarkable findings of its massive in-depth study of great managers.
-
3 out of 5 stars
-
Content is dated
- By A. Yoshida on 09-09-19
By: Marcus Buckingham, and others
-
The Orange Revolution
- How One Great Team Can Transform an Entire Organization
- By: Adrian Gostick, Chester Elton
- Narrated by: Adrian Gostick, Chester Elton
- Length: 7 hrs and 3 mins
- Unabridged
-
Overall4 out of 5 stars 49
-
Performance4.5 out of 5 stars 37
-
Story4.5 out of 5 stars 39
Following the enormous popularity of their bestselling The Carrot Principle, Adrian Gostick and Chester Elton return with a groundbreaking guide to building high-performance teams. The powerful research reported in The Orange Revolution reveals that the true driver of exceptional success for great companies is not a genius CEO....
-
5 out of 5 stars
-
Good Business Book on Teams
- By Lisa on 09-25-11
By: Adrian Gostick, and others
-
The High-Speed Company
- Creating Urgency and Growth in a Nanosecond Culture
- By: Jason Jennings, Laurence Haughton
- Narrated by: Jason Jennings
- Length: 6 hrs and 52 mins
- Unabridged
-
Overall5 out of 5 stars 28
-
Performance5 out of 5 stars 27
-
Story4.5 out of 5 stars 27
Best-selling author Jason Jennings believes that urgency and speed are keys to the growth of any business. Leaders need to adapt and ignite their workplace cultures to prevent everyone from falling behind. Jennings draws on years of research and 11,000+ in-depth interviews with executives, business owners, and CEOs across the country to uncover how successful leaders build cultures that support constant innovation and growth.
-
5 out of 5 stars
-
Incredible testament to the spirit of positive growth and change
- By Alexandra d. on 04-05-23
By: Jason Jennings, and others
-
All In
- How the Best Managers Create a Culture of Belief and Drive Big Results
- By: Adrian Gostick, Chester Elton
- Narrated by: Adrian Gostick, Chester Elton
- Length: 6 hrs and 55 mins
- Unabridged
-
Overall4.5 out of 5 stars 146
-
Performance4.5 out of 5 stars 124
-
Story4 out of 5 stars 122
To have any hope of succeeding as a manager, you need to get your people all in. Whether you manage the smallest of teams or a multi-continent organization, you are the owner of a work culture and few things will have a bigger impact on your performance than getting your people to buy into your ideas and your cause and to believe what they do matters. Based on their extensive consulting experience, the authors present a simple seven-step road map for creating a culture of belief.
-
4 out of 5 stars
-
Interesting Theories in Management
- By Nancy on 07-28-12
By: Adrian Gostick, and others
-
The New Gold Standard
- 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- By: Joseph A. Michelli
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 12 mins
- Unabridged
-
Overall4.5 out of 5 stars 506
-
Performance4.5 out of 5 stars 417
-
Story4.5 out of 5 stars 415
The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.
-
4 out of 5 stars
-
Very good information
- By Sand Storm IR.Tools Technology on 09-06-15
-
Fred 2.0
- New Ideas on How to Keep Delivering Extraordinary Results
- By: Mark Sanborn, Margaret Kelly - foreword
- Narrated by: Stephen Bel Davies
- Length: 4 hrs and 40 mins
- Unabridged
-
Overall4 out of 5 stars 80
-
Performance4.5 out of 5 stars 76
-
Story4 out of 5 stars 77
Nine years ago, best-selling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story inspired millions. Companies - even, cities - were inspired to turn the ordinary into the extraordinary each day. Today, with stiff competition from the networked global economy, delivering extraordinary results is more important than ever. With Fred 2.0, Mark not only revisits the original Fred to gain new insights, but also equips all of us with new strategies to achieve more.
-
4 out of 5 stars
-
Excellent extension of The Fred Factor
- By Mike Henry Sr. on 02-07-15
By: Mark Sanborn, and others
-
First, Break All the Rules
- What the World's Greatest Managers Do Differently
- By: Marcus Buckingham, Gallup Press, Jim Harter - foreword
- Narrated by: Mel Foster
- Length: 9 hrs and 51 mins
- Unabridged
-
Overall4.5 out of 5 stars 1,322
-
Performance4.5 out of 5 stars 1,070
-
Story4.5 out of 5 stars 1,059
They actually have vastly different styles and backgrounds. Yet despite their differences, great managers share one common trait: They don’t hesitate to break virtually every rule held sacred by conventional wisdom. They don’t believe that, with enough training, a person can achieve anything he sets his mind to. They don’t try to help people overcome their weaknesses. And, yes, they even play favorites. In this longtime management bestseller, Gallup presents the remarkable findings of its massive in-depth study of great managers.
-
3 out of 5 stars
-
Content is dated
- By A. Yoshida on 09-09-19
By: Marcus Buckingham, and others
-
The Power of People Skills
- How to Eliminate 90% of Your HR Problems and Dramatically Increase Team and Company Morale and Performance
- By: Trevor Throness
- Narrated by: Tom Parks
- Length: 5 hrs and 41 mins
- Unabridged
-
Overall4.5 out of 5 stars 75
-
Performance4.5 out of 5 stars 65
-
Story4.5 out of 5 stars 65
People are the problem. They're always the problem. If a business person goes home frustrated, if they talk with their significant other about it, if they lay awake at night stewing about it, inevitably the problem is some person at work - a colleague, subordinate, or boss. Handling people issues is every leader's major headache. It's what takes up the majority of their time and - more important - the bulk of their head space. Every leader can and must develop this most important of all management skills.
-
5 out of 5 stars
-
great listen
- By RB Player on 03-30-18
By: Trevor Throness
-
Taking People With You
- The Only Way to Make Big Things Happen
- By: David Novak
- Narrated by: Sean Pratt
- Length: 6 hrs and 55 mins
- Unabridged
-
Overall4.5 out of 5 stars 347
-
Performance4.5 out of 5 stars 286
-
Story4 out of 5 stars 284
David Novak learned long ago that you can't lead a great organization of any size without getting your people aligned, enthusiastic, and focused relentlessly on the mission. But how do you do that? There are countless leadership books, but how many will actually help a Taco Bell shift manager, a Fortune 500 CEO, a new entrepreneur, or anyone in between? Over his 15 years at Yum! Brands, Novak has developed a trademarked program he calls Taking People with You.
-
2 out of 5 stars
-
I would like to recommend this book... but can't.
- By Michael on 01-30-12
By: David Novak
-
Superbosses
- How Exceptional Leaders Master the Flow of Talent
- By: Sydney Finkelstein
- Narrated by: Mel Foster
- Length: 8 hrs and 31 mins
- Unabridged
-
Overall4 out of 5 stars 285
-
Performance4.5 out of 5 stars 242
-
Story4 out of 5 stars 241
After meeting chef Alice Waters at her legendary restaurant, Chez Panisse, Sydney Finkelstein got to thinking about the dozens of chefs who had come from her establishment to open their own restaurants and gain notoriety as some of the country's most creative culinary figures. Waters, he found, had spawned a family tree of geniuses. Could this pattern exist in other industries?
-
2 out of 5 stars
-
Interesting, but not helpful
- By Ben on 03-12-16
-
Hug Your People
- The Proven Way to Hire, Inspire, and Recognize Your Employees
- By: Jack Mitchell
- Narrated by: James Boles
- Length: 6 hrs and 4 mins
- Unabridged
-
Overall4.5 out of 5 stars 41
-
Performance4.5 out of 5 stars 24
-
Story4.5 out of 5 stars 25
In Hug Your People, Jack Mitchell shares his secrets for creating happy employees, secrets as simple as they are revolutionary.
-
5 out of 5 stars
-
good book.
- By Chance Woodal on 11-06-22
By: Jack Mitchell
-
Joy, Inc.
- How We Built a Workplace People Love
- By: Richard Sheridan
- Narrated by: Tim Andres Pabon
- Length: 7 hrs and 28 mins
- Unabridged
-
Overall4.5 out of 5 stars 304
-
Performance4.5 out of 5 stars 271
-
Story4.5 out of 5 stars 265
Joy, Inc. offers an inside look at how Sheridan and Menlo created a joyful culture, and shows how any organization can follow their methods for a more passionate team and sustainable, profitable results. Sheridan also shows how to run smarter meetings and build cultural training into your hiring process. Joy, Inc. offers an inspirational blueprint for listeners in any field who want a committed, energizing atmosphere at work - leading to sustainable business results.
-
5 out of 5 stars
-
Hey Menlo.
- By Stacey Colón on 03-25-16
By: Richard Sheridan
-
The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- By: John R. DiJulius III
- Narrated by: Joel Richards
- Length: 4 hrs and 54 mins
- Unabridged
-
Overall5 out of 5 stars 31
-
Performance5 out of 5 stars 27
-
Story5 out of 5 stars 27
In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
-
5 out of 5 stars
-
Must Read!
- By Jennifer Ringenberg on 06-05-23
-
Love Is Free. Guac Is Extra.
- How Vulnerability, Empowerment, and Curiosity Built an Unstoppable Team
- By: Monty Moran
- Narrated by: Monty Moran
- Length: 8 hrs and 3 mins
- Unabridged
-
Overall5 out of 5 stars 120
-
Performance5 out of 5 stars 112
-
Story5 out of 5 stars 111
In Love Is Free, Guac Is Extra, Monty shows how he used curiosity, vulnerability, love, and a unique understanding of the true meaning of empowerment to build a distinctive and wildly effective culture. From his teenage days befriending homeless people at a Colorado Dairy Queen to his nuanced navigation of a complex co-CEO relationship, Monty demonstrates a relentless humility and desire to understand the person across from him.
-
5 out of 5 stars
-
Every leader must read this book
- By morayi on 02-06-24
By: Monty Moran
-
The Stay Interview
- A Manager's Guide to Keeping the Best and Brightest
- By: Richard P. Finnegan
- Narrated by: Tim Andres Pabon
- Length: 3 hrs and 3 mins
- Unabridged
-
Overall4.5 out of 5 stars 39
-
Performance4.5 out of 5 stars 33
-
Story4 out of 5 stars 33
This practical guide introduces managers to a powerful new engagement and retention tool: the stay interview. Smart companies have begun conducting these periodic reviews in order to discover why their important talent might leave and to solve any problems before they actually quit.
-
4 out of 5 stars
-
Great advice.
- By Kevin L. Jeter on 11-02-18
-
The Corner Office
- Indispensable and Unexpected Lessons from CEOs on How to Lead and Succeed
- By: Adam Bryant
- Narrated by: Oliver Wyman
- Length: 7 hrs and 21 mins
- Unabridged
-
Overall4 out of 5 stars 81
-
Performance4 out of 5 stars 66
-
Story4 out of 5 stars 66
What does it take to reach the top in business and to inspire others? Adam Bryant of The New York Times decided to answer this and other questions by sitting down with more than 70 CEOs and asking them how they do their jobs and the most important lessons they learned as they rose through the ranks. Over the course of these extraordinary interviews, they shared memorable stories and eye-opening insights.
-
5 out of 5 stars
-
Don't wait to get this book.
- By Corey B. on 02-18-17
By: Adam Bryant
-
The Little Big Things
- 163 Ways to Pursue EXCELLENCE
- By: Tom Peters
- Narrated by: Tom Peters
- Length: 11 hrs and 57 mins
- Unabridged
-
Overall4 out of 5 stars 321
-
Performance4 out of 5 stars 135
-
Story4 out of 5 stars 135
"Years ago, I wrote about a retail store in the Palo Alto environs—a good one, which had a box of two-cent candies at the checkout. I subsequently remember that 'little' parting gesture of the two-cent candy as a symbol of all that is Excellent at that store. Dozens of people who have attended seminars of mine have come up to remind me, sometimes 15 or 20 years later, of “the two-cent candy story,” and to tell me how it had a sizable impact on how they did business."
-
1 out of 5 stars
-
Really hard to listen
- By Alexander on 06-03-10
By: Tom Peters
-
The Leadership Secrets of Santa Claus
- How to Get Big Things Done in Your "Workshop"...All Year Long
- By: Eric Harvey
- Narrated by: Mel Foster
- Length: 2 hrs and 13 mins
- Unabridged
-
Overall4 out of 5 stars 276
-
Performance4 out of 5 stars 247
-
Story4 out of 5 stars 249
Need a role model for effective leadership? Try Santa Claus! Imagine the endless challenges that running his operation poses. There's juggling employees, equipment, facilities, resources, production, letter reading, scheduling, the big delivery, keeping everyone jolly - and the list goes on. It's mind boggling! How does he do it all? What are his secrets to success?
-
5 out of 5 stars
-
Excellent!
- By T on 12-15-15
By: Eric Harvey
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- By: Leonardo Inghilleri, Micah Solomon
- Narrated by: Sean Pratt
- Length: 5 hrs and 39 mins
- Unabridged
-
Overall4.5 out of 5 stars 159
-
Performance4.5 out of 5 stars 131
-
Story4.5 out of 5 stars 131
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
5 out of 5 stars
-
Great book, recommended!
- By KLD on 07-03-15
By: Leonardo Inghilleri, and others
People who viewed this also viewed...
-
Time Management Magic
- How to Get More Done Every Day and Move from Surviving to Thriving
- By: Lee Cockerell
- Narrated by: Jody Maberry
- Length: 2 hrs and 24 mins
- Unabridged
-
Overall4.5 out of 5 stars 112
-
Performance4.5 out of 5 stars 99
-
Story4.5 out of 5 stars 96
During Lee Cockerell’s career at Disney as the senior operating executive of Walt Disney World Resorts, he led a team of 40,000 cast members (employees) and was responsible for the operations of 20 resort hotels, four theme parks, and two water parks. As you can imagine, Lee had to become a time-management expert, first as a means of survival and then as a way to help others make the best use of their time. The time-management secrets he developed have become one of his most requested corporate-training lectures and are now available to you in this tell-all audiobook.
-
2 out of 5 stars
-
Dull writer but Terrible narrator
- By Sam Long on 01-12-23
By: Lee Cockerell
-
The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- By: Lee Cockerell
- Narrated by: Lee Cockerell
- Length: 3 hrs and 59 mins
- Unabridged
-
Overall4.5 out of 5 stars 445
-
Performance4.5 out of 5 stars 387
-
Story4.5 out of 5 stars 381
The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.
-
2 out of 5 stars
-
Content is Great but Narrator Puts You to Sleep
- By Anonymous User on 08-30-18
By: Lee Cockerell
-
Be Our Guest
- Perfecting the Art of Customer Service
- By: The Disney Institute, Theodore Kinni
- Narrated by: Barry Abrams
- Length: 5 hrs and 26 mins
- Unabridged
-
Overall4.5 out of 5 stars 874
-
Performance4.5 out of 5 stars 747
-
Story4.5 out of 5 stars 742
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
-
2 out of 5 stars
-
Too long and repetitive
- By M. Decker on 03-11-16
By: The Disney Institute, and others
-
Career Magic
- How to Stay on Track to Achieve a Stellar Career
- By: Lee Cockerell
- Narrated by: Jody Maberry
- Length: 6 hrs and 36 mins
- Unabridged
-
Overall5 out of 5 stars 61
-
Performance5 out of 5 stars 57
-
Story5 out of 5 stars 55
Career Magic is full of priceless advice and insightful experience. Lee Cockerell chronicles how he dropped out of college, rose through the ranks at Hilton and Marriott, and eventually became the executive vice president of operations for the Walt Disney World Resort. Lee candidly shares the specific things he did to experience such dramatic success in the corporate world, but he also shares the mistakes he made along the way and the million-dollar lessons he learned that ultimately led him to the top spot at the number one vacation destination in the world.
-
4 out of 5 stars
-
It’s basically a biography
- By Amazon Customer on 10-09-18
By: Lee Cockerell
-
One Little Spark!
- Mickey's Ten Commandments and the Road to Imagineering
- By: Marty Sklar
- Narrated by: Jeff Cummings
- Length: 5 hrs and 45 mins
- Unabridged
-
Overall4.5 out of 5 stars 214
-
Performance4.5 out of 5 stars 199
-
Story4.5 out of 5 stars 196
We've all read about the experts: the artists, the scientists, the engineers - that special group of people known as Imagineers for The Walt Disney Company. But who are they? How did they join the team? What is it like to spend a day in their shoes?
-
4 out of 5 stars
-
More like a collection of emails.
- By J on 02-19-18
By: Marty Sklar
-
How’s the Culture in Your Kingdom?
- Lessons from a Disney Leadership Journey
- By: Dan Cockerell
- Narrated by: Jody Maberry
- Length: 6 hrs and 8 mins
- Unabridged
-
Overall5 out of 5 stars 51
-
Performance5 out of 5 stars 46
-
Story5 out of 5 stars 46
Author Dan Cockerell started his Disney journey as a parking attendant. Over the next 26 years and 19 different jobs, he became the vice president of the biggest theme park in the world, The Magic Kingdom Park. During the course of his Disney career, Dan learned many life and leadership lessons, and teaches those learnings within How's the Culture in Your Kingdom? Dan explains how to lead yourself and how to lead your team and organization by using relevant stories and practical examples from his 26-year Disney leadership journey.
-
5 out of 5 stars
-
Very much like his father's message.
- By Jeremy on 02-28-23
By: Dan Cockerell
-
Time Management Magic
- How to Get More Done Every Day and Move from Surviving to Thriving
- By: Lee Cockerell
- Narrated by: Jody Maberry
- Length: 2 hrs and 24 mins
- Unabridged
-
Overall4.5 out of 5 stars 112
-
Performance4.5 out of 5 stars 99
-
Story4.5 out of 5 stars 96
During Lee Cockerell’s career at Disney as the senior operating executive of Walt Disney World Resorts, he led a team of 40,000 cast members (employees) and was responsible for the operations of 20 resort hotels, four theme parks, and two water parks. As you can imagine, Lee had to become a time-management expert, first as a means of survival and then as a way to help others make the best use of their time. The time-management secrets he developed have become one of his most requested corporate-training lectures and are now available to you in this tell-all audiobook.
-
2 out of 5 stars
-
Dull writer but Terrible narrator
- By Sam Long on 01-12-23
By: Lee Cockerell
-
The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- By: Lee Cockerell
- Narrated by: Lee Cockerell
- Length: 3 hrs and 59 mins
- Unabridged
-
Overall4.5 out of 5 stars 445
-
Performance4.5 out of 5 stars 387
-
Story4.5 out of 5 stars 381
The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.
-
2 out of 5 stars
-
Content is Great but Narrator Puts You to Sleep
- By Anonymous User on 08-30-18
By: Lee Cockerell
-
Be Our Guest
- Perfecting the Art of Customer Service
- By: The Disney Institute, Theodore Kinni
- Narrated by: Barry Abrams
- Length: 5 hrs and 26 mins
- Unabridged
-
Overall4.5 out of 5 stars 874
-
Performance4.5 out of 5 stars 747
-
Story4.5 out of 5 stars 742
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
-
2 out of 5 stars
-
Too long and repetitive
- By M. Decker on 03-11-16
By: The Disney Institute, and others
-
Career Magic
- How to Stay on Track to Achieve a Stellar Career
- By: Lee Cockerell
- Narrated by: Jody Maberry
- Length: 6 hrs and 36 mins
- Unabridged
-
Overall5 out of 5 stars 61
-
Performance5 out of 5 stars 57
-
Story5 out of 5 stars 55
Career Magic is full of priceless advice and insightful experience. Lee Cockerell chronicles how he dropped out of college, rose through the ranks at Hilton and Marriott, and eventually became the executive vice president of operations for the Walt Disney World Resort. Lee candidly shares the specific things he did to experience such dramatic success in the corporate world, but he also shares the mistakes he made along the way and the million-dollar lessons he learned that ultimately led him to the top spot at the number one vacation destination in the world.
-
4 out of 5 stars
-
It’s basically a biography
- By Amazon Customer on 10-09-18
By: Lee Cockerell
-
One Little Spark!
- Mickey's Ten Commandments and the Road to Imagineering
- By: Marty Sklar
- Narrated by: Jeff Cummings
- Length: 5 hrs and 45 mins
- Unabridged
-
Overall4.5 out of 5 stars 214
-
Performance4.5 out of 5 stars 199
-
Story4.5 out of 5 stars 196
We've all read about the experts: the artists, the scientists, the engineers - that special group of people known as Imagineers for The Walt Disney Company. But who are they? How did they join the team? What is it like to spend a day in their shoes?
-
4 out of 5 stars
-
More like a collection of emails.
- By J on 02-19-18
By: Marty Sklar
-
How’s the Culture in Your Kingdom?
- Lessons from a Disney Leadership Journey
- By: Dan Cockerell
- Narrated by: Jody Maberry
- Length: 6 hrs and 8 mins
- Unabridged
-
Overall5 out of 5 stars 51
-
Performance5 out of 5 stars 46
-
Story5 out of 5 stars 46
Author Dan Cockerell started his Disney journey as a parking attendant. Over the next 26 years and 19 different jobs, he became the vice president of the biggest theme park in the world, The Magic Kingdom Park. During the course of his Disney career, Dan learned many life and leadership lessons, and teaches those learnings within How's the Culture in Your Kingdom? Dan explains how to lead yourself and how to lead your team and organization by using relevant stories and practical examples from his 26-year Disney leadership journey.
-
5 out of 5 stars
-
Very much like his father's message.
- By Jeremy on 02-28-23
By: Dan Cockerell
-
The Hidden Magic of Walt Disney World, 3rd Edition
- Over 600 Secrets of the Magic Kingdom, EPCOT, Disney's Hollywood Studios, and Disney's Animal Kingdom
- By: Susan Veness
- Narrated by: Andrea Emmes
- Length: 8 hrs and 21 mins
- Unabridged
-
Overall4.5 out of 5 stars 19
-
Performance4.5 out of 5 stars 17
-
Story4.5 out of 5 stars 17
Whether it’s your first or 50th visit to Walt Disney World, you’ll be surprised at how much you can miss during your trip. Including all-new information on Toy Story Land, Star Wars: Galaxy’s Edge, and Mickey and Minnie’s Runaway Railway, The Hidden Magic of Walt Disney World, 3rd Edition will inspire you to relive the magic year after year!
-
3 out of 5 stars
-
this is just a timelilne of disney
- By Tammy Krick on 10-21-21
By: Susan Veness
-
Disney U
- How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
- By: Doug Lipp
- Narrated by: Tim Lundeen
- Length: 5 hrs and 56 mins
- Unabridged
-
Overall4.5 out of 5 stars 12
-
Performance4.5 out of 5 stars 10
-
Story4.5 out of 5 stars 10
In helping Walt Disney create “The Happiest Place on Earth”, Van France and his team started a business revolution in 1955 that eventually became the Disney University - the employee training and development program that powers one of the most famous brands on earth. Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the world-famous Disney brand.
-
4 out of 5 stars
-
Very interesting
- By Alejandra on 12-17-22
By: Doug Lipp
-
How to Be Like Walt
- Capturing the Disney Magic Every Day of Your Life
- By: Pat Williams, Jim Denney
- Narrated by: Paul Christy
- Length: 16 hrs and 16 mins
- Unabridged
-
Overall4.5 out of 5 stars 639
-
Performance4.5 out of 5 stars 586
-
Story4.5 out of 5 stars 579
How to Be Like is a "character biography" series: biographies that also draw out important lessons from the life of their subjects. In this new book - by far the most exhaustive in the series - Pat Williams tackles one of the most influential people in recent history. While many recent biographies of Walt Disney have reveled in the negative, this audiobook takes an honest but positive look at the man behind the myth. For the first time, the book pulls together all the various strands of Disney's life into one straightforward, easy-to-listen-to tale.
-
3 out of 5 stars
-
Great stories, good biography, too preachy.
- By Adam on 04-27-16
By: Pat Williams, and others
-
The Service Culture Handbook
- A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
- By: Jeff Toister
- Narrated by: Roger Wayne
- Length: 5 hrs and 41 mins
- Unabridged
-
Overall4.5 out of 5 stars 21
-
Performance5 out of 5 stars 17
-
Story4.5 out of 5 stars 17
The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.
-
5 out of 5 stars
-
Good Book
- By Anonymous User on 12-10-23
By: Jeff Toister
-
Three Years in Wonderland
- The Disney Brothers, C. V. Wood, and the Making of the Great American Theme Park
- By: Todd James Pierce
- Narrated by: Al Kessel
- Length: 9 hrs and 23 mins
- Unabridged
-
Overall4.5 out of 5 stars 91
-
Performance4.5 out of 5 stars 86
-
Story4.5 out of 5 stars 85
While the success of Disneyland is largely credited to Walt and Roy Disney, there was a third, mostly forgotten dynamo instrumental to the development of the park: fast-talking Texan C. V. Wood. Three Years in Wonderland presents the never-before-told, full story of "the happiest place on earth".
-
5 out of 5 stars
-
A really great and interesting story.
- By Mike on 02-20-20
-
Disney's Land
- Walt Disney and the Invention of the Amusement Park That Changed the World
- By: Richard Snow
- Narrated by: Jacques Roy
- Length: 12 hrs and 1 min
- Unabridged
-
Overall4.5 out of 5 stars 271
-
Performance4.5 out of 5 stars 239
-
Story4.5 out of 5 stars 238
This is a spectacular story of error and innovation, a wild ride from a vision to the realization of an iconic cultural landscape. It reflects the park’s uniqueness, but just as strongly that of the man who built it with a watchmaker’s precision, an artist’s conviction, and the desperate, high-hearted recklessness of a riverboat gambler.
-
2 out of 5 stars
-
Okay, but better books on the subject
- By J.D. on 12-07-19
By: Richard Snow
-
Buying Disney's World
- The Story of How Florida Swampland Became Walt Disney World
- By: Aaron Goldberg
- Narrated by: Susan L. Crawford
- Length: 4 hrs and 39 mins
- Unabridged
-
Overall4.5 out of 5 stars 149
-
Performance4.5 out of 5 stars 123
-
Story4.5 out of 5 stars 123
In November of 1965, after numerous months of speculation surrounding a mystery industry that had been purchasing large amounts of land in central Florida, Walt Disney finally put an end to the rumors. He announced to the public his grandiose plans for the thousands of acres he had secretly purchased. For the 18 months prior to the announcement, Walt entrusted a small group of men to covertly make these purchases.
-
4 out of 5 stars
-
Walt
- By Anonymous User on 02-04-22
By: Aaron Goldberg
-
The Disney Story
- Chronicling the Man, the Mouse and the Parks
- By: Aaron H Goldberg
- Narrated by: Susan L. Crawford
- Length: 8 hrs and 10 mins
- Unabridged
-
Overall4 out of 5 stars 105
-
Performance4.5 out of 5 stars 86
-
Story4.5 out of 5 stars 87
Attention, all Disney Fans! Do you enjoy learning about the Disney theme parks? Perhaps you're enamored with the man who was Walt Disney? Maybe you're just plain crazy for Mickey Mouse and the Disney big-screen features? No need to order your serving of Disney history and knowledge a la carte anymore.
-
1 out of 5 stars
-
It's basically a direct read from Wikipedia
- By Kris Siegel on 07-08-19
By: Aaron H Goldberg
-
DisneyWar
- By: James B. Stewart
- Narrated by: Patrick Lawlor
- Length: 25 hrs and 40 mins
- Unabridged
-
Overall4.5 out of 5 stars 1,129
-
Performance4.5 out of 5 stars 995
-
Story4.5 out of 5 stars 987
DisneyWar is an enthralling tale of one of America's most powerful media and entertainment companies, the people who control it, and those trying to overthrow them. It tells a story that - in its sudden twists, vivid, larger-than-life characters, and thrilling climax - might itself have been the subject of a Disney classic - except that it's all true.
-
4 out of 5 stars
-
Really interesting story... No ending.
- By rotinaj on 12-18-17
By: James B. Stewart
-
The Disney Way, Third Edition
- Harnessing the Management Secrets of Disney in Your Company
- By: Bill Capodagli, Lynn Jackson
- Narrated by: Gary Regal
- Length: 11 hrs and 43 mins
- Unabridged
-
Overall5 out of 5 stars 1
-
Performance0 out of 5 stars 0
-
Story0 out of 5 stars 0
Dream, Believe, Dare, Do. Though four simple words, this carefully crafted credo lies at the heart of Walt Disney's enviable empire and has led The Walt Disney Company to prosperity for decades. As foremost experts on Disney, authors Bill Capodagli and Lynn Jackson return with an updated and expanded third edition of The Disney Way to show how organizations can incorporate this four-pillared credo to support any business, drive any team, and guide any leader to create immeasurable success.
By: Bill Capodagli, and others
-
Lead Like Walt
- Discover Walt Disney’s Magical Approach to Building Successful Organizations
- By: Pat Williams, Jim Denney - with
- Narrated by: BJ Harrison
- Length: 7 hrs and 40 mins
- Unabridged
-
Overall4.5 out of 5 stars 39
-
Performance4.5 out of 5 stars 35
-
Story4.5 out of 5 stars 35
Whether you are building a small business from the ground up or managing a multinational company, you can learn the seven key traits for leadership success from one of the greatest business innovators and creative thinkers of the 20th century: Walt Disney. Whether you know him as the first to produce cartoons in Technicolor, the mastermind behind the theme park Disneyland, or the founder of the largest entertainment conglomerate, Walt's story of creativity, perseverance in spite of obstacles, and achieving goals resonates and inspires as much today as it ever has.
-
5 out of 5 stars
-
Another Great Disney Book by Pat Williams!
- By Mark Bowser on 12-13-19
By: Pat Williams, and others
-
The Story of Walt Disney
- By: Diane Disney Miller, Pete Martin
- Narrated by: Karen Commins
- Length: 7 hrs and 23 mins
- Unabridged
-
Overall4.5 out of 5 stars 24
-
Performance4.5 out of 5 stars 22
-
Story5 out of 5 stars 22
As you'll hear in this audiobook, Walt found resourceful ways to earn money even in his youth. The warm reminiscences present Walt as a creative and energetic business person and loving family man. His story includes fascinating details about animation, his cartoon characters and films, the movie and TV industries, and technological processes he invented.
-
4 out of 5 stars
-
Disney Fan
- By Amazon Customer on 02-07-24
By: Diane Disney Miller, and others
What listeners say about Creating Magic
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
-
Overall5 out of 5 stars
- ManifestingMango
- 10-03-09
One of the best books on leadership available
Lee talks about his rise in the industry and how he was mentored and shaped into a strong leader we can all learn from. Great book!
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall5 out of 5 stars
-
Performance5 out of 5 stars
-
Story5 out of 5 stars
- Amazon Customer
- 08-13-17
amazing
finished on vacation and now I cant wait to get back to work! I recommend to anyone looking to sharpen their leadership skills
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall5 out of 5 stars
-
Performance5 out of 5 stars
-
Story5 out of 5 stars
- CQ
- 06-29-16
Amazing!
One of the best leadership books I've ever listened to. The audiobook quality was great. Lee Cockerell is very inspiring and his stories are a great addition to the content. I had to get the hard copy as well.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall5 out of 5 stars
-
Performance5 out of 5 stars
-
Story5 out of 5 stars
- Jennifer T
- 02-16-17
Loved it!
I am going to listen again in case I missed anything and I plan to go to the Disney Institute as soon as possible.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall5 out of 5 stars
- Alexander
- 09-19-10
Feel the experience!
The book is simply amazing! Lee teaches you leadership through his journey, and it made the book truly realistic and easy to apply to your own journey.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall5 out of 5 stars
-
Performance5 out of 5 stars
-
Story5 out of 5 stars
- Curtis Duncan
- 02-26-19
the most impactful book I have read on leadership!
This is the best book I have read on leadership! He gives examples, and action plans versus empty concepts.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
2 people found this helpful
-
Overall5 out of 5 stars
-
Performance5 out of 5 stars
-
Story5 out of 5 stars
- Pat K.
- 06-15-15
Great book. Get a pen
This is a great book filled w/ insight and great ideas. However, you better keep a pen handy. It's a book of lists and bullet points. To hard to remember them all.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall5 out of 5 stars
-
Performance5 out of 5 stars
-
Story5 out of 5 stars
- Stephanie J.
- 01-08-15
THE Best!
I enjoyed this book so much and looked forward to it each day. There were so many great takeaways in this book. I will be referring back to it often! He is a great inspiration!
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall5 out of 5 stars
-
Performance5 out of 5 stars
-
Story5 out of 5 stars
- cassandra sjovall
- 10-24-15
you need to read, or better..listen to the book
i really got a lot from this book . it will help me in at work and in my personal life.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall5 out of 5 stars
-
Performance5 out of 5 stars
-
Story5 out of 5 stars
- Lala
- 06-25-20
game changer
this book is amazing and a must read! if you are in any type of leadership role, read this book, and then read it again because your probably missed something!
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!