We are currently making improvements to the Audible site. In an effort to enhance the accessibility experience for our customers, we have created a page to more easily navigate the new experience, available at the web address www.audible.com/access .
 >   > 
Chief Customer Officer 2.0 Audiobook

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine

Regular Price:$19.95
  • Membership Details:
    • First book free with 30-day trial
    • $14.95/month thereafter for your choice of 1 new book each month
    • Cancel easily anytime
    • Exchange books you don't like
    • All selected books are yours to keep, even if you cancel
  • - or -

Publisher's Summary

A customer experience roadmap to transform your business and culture.

Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world.

And it will take years off your learning curve.

Written by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought leader on the role of the Customer Leadership Executive (such as Chief Customer Officer, Vice President of Customer Experience, etc.), this book follows the five-competency model she uses to coach the C-Suite and Chief Customer Officers.

  • 1. Manage and Honor Customers as Assets
  • 2. Align Around Experience
  • 3. Build a Customer Listening Path
  • 4. Proactive Experience Reliability and Innovation
  • 5. One Company Accountability, Leadership & Decision Making

Chief Customer Officer 2.0 will get you into action quickly with a united leadership team, and will shift your business intent to earning the right to growth by improving customers' lives. Jeanne Bliss fearlessly shares her tools and leadership 'recipe cards' for leading and enabling your business transformation. And she provides practical guidance on how to embed the five competencies into how your company develops products, goes to market, enables and rewards people, and conducts annual planning.

Including over 40 accounts of actions by Customer Leadership Executives around the world, this is the book you have been waiting for that tells it like it is and gives you the framework to build your customer-driven growth engine.

Jeanne Bliss pioneered the Customer Leadership Executive position, holding the role for 20 years at Lands' End, Allstate, Coldwell Banker, Mazda, and Microsoft Corporations. Since 2002 she has led CustomerBliss, a preeminent customer experience transformation company where she helps companies achieve customer-driven growth. She is a worldwide keynote speaker, and sought frequently by major media for her point of view. Jeanne is the co-founder of the Customer Experience Professionals Association, established to advance the worldwide discipline of customer experience and customer experience practitioners. She is also the best-selling author of Chief Customer Officer: Getting Past Lip Service to Passionate Action (2006), and I Love You More than My Dog: Five Decisions to Drive Extreme Customer Loyalty in Good Times and Bad (2011).

Download the accompanying reference guide.

©2015 Jeanne Bliss (P)2016 Audible, Inc.

What Members Say

Average Customer Rating

2.0 (2 )
5 star
 (0)
4 star
 (0)
3 star
 (1)
2 star
 (0)
1 star
 (1)
Overall
2.0 (2 )
5 star
 (0)
4 star
 (0)
3 star
 (1)
2 star
 (0)
1 star
 (1)
Story
1.5 (2 )
5 star
 (0)
4 star
 (0)
3 star
 (0)
2 star
 (1)
1 star
 (1)
Performance
Sort by:
  •  
    J. W. 11-25-16
    J. W. 11-25-16 Member Since 2016
    HELPFUL VOTES
    1
    ratings
    REVIEWS
    7
    2
    FOLLOWERS
    FOLLOWING
    0
    0
    Overall
    Performance
    Story
    "Couldn't listen past the intro - bad performance"
    Is there anything you would change about this book?

    Hire a voice actor to read the book (or a better one)


    What didn’t you like about Christine Marshall’s performance?

    S'ssssss and a strange cadence. Emphasizing words that shouldn't be.


    Any additional comments?

    I heard the author being interviewed on the Marketing Book podcast. I liked what she had to say and wanted to hear this book, but I just couldn't take the performance. I'll read the book instead.The three-star ratings above really have no bearing on those two metrics because I didn't listen to the entire book.

    0 of 0 people found this review helpful

Report Inappropriate Content

If you find this review inappropriate and think it should be removed from our site, let us know. This report will be reviewed by Audible and we will take appropriate action.

Cancel

Thank you.

Your report has been received. It will be reviewed by Audible and we will take appropriate action.