PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio.
©2007 Pearson Education, Inc.; (P)2007 Audible, Inc.
I listened to about 60% of this book and realized the author has little new or interesting to say. Most of what is in the book has been said before many times over.
Have to agree with Lynn's review. I listened to the entire book and there is nothing new here. In fact, some of it is a bit insulting, like build relationships with your customer... "we tell jokes to our customers"...how trite!
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