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Above the Line: How to Create a Company Culture That Engages Employees, Delights Customers, and Delivers Results | [Michael Henderson]

Above the Line: How to Create a Company Culture That Engages Employees, Delights Customers, and Delivers Results

Position your organisation's culture to attain new heights, Above the Line: How to Create a Company Culture that Engages Employees, Delights Customers and Delivers Results offers all leaders a handbook for leveraging an organisation's culture to engage staff, increase customer satisfaction and streamline business performance. A groundbreaking work, this book reveals what it takes to achieve optimum results from your organisational culture without employing the use of external consultants.
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Publisher's Summary

Position your organisation's culture to attain new heights, Above the Line: How to Create a Company Culture That Engages Employees, Delights Customers, and Delivers Results offers all leaders a handbook for leveraging an organisation's culture to engage staff, increase customer satisfaction and streamline business performance.

A groundbreaking work, this book reveals what it takes to achieve optimum results from your organisational culture without employing the use of external consultants. This organic, in-house approach to company culture transformation saves both time and money.

Step-by-step, author Michael Henderson, a.k.a The Corporate Anthropologist, illustrates how to create a culture in which employees and leaders delight those outside the company - customers, shareholder, employees' families, suppliers and the board of directors - and anyone else who may benefit from an association with the organisation. The book's proven models have been tried and tested with a broad range of of high-profile international companies.

Henderson has more than 30 years' experience, and a proven track record of working and consulting with organisations to enhance their workplace cultures. He reveals how to create an organisational culture that achieves desired results by putting the cultural transformation process in the hands of the people directly effected. Henderson expertly smashes some of the established and costly myths about culture and how to work with culture.

Above the Line is an important resource written for leaders, managers, and supervisors at all levels and across industries.

©2014 Michael Henderson (P)2014 Audible Studios

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