In 2008, Howard Schultz, the president and chairman of Starbucks, made the unprecedented decision to return as CEO, eight years after he stepped down from daily oversight of the company to become chairman. Concerned that Starbucks had lost its way, Schultz was determined to help it return to its core values and restore not only its financial health, but also its soul. In Onward, he shares the remarkable story of the company's ongoing transformation under his leadership, revealing how, during one of the most tumultuous economic times in history, Starbucks again achieved profitability and sustainability without sacrificing humanity.
A compelling, candid narrative documenting the maturing of a brand as well as a businessman, Onward represents Schultz's central leadership philosophy: It's not just about winning, but the right way to win.
©2011 Howard Schultz. (P)2011 HighBridge Company
"This is a must-read for anyone interested in leadership, management, or the quest to connect a brand with the consumer." (Publishers Weekly)
howard schultz is very promotional. it didnt match the monotone delivery of the narration
After listening to this, I have found a new respect and admiration for Starbucks! This is a place that anyone should be proud to work for. Howard is a very inspiring leader.
What a neat look at the back story of one of Starbucks most tumultuous times. You really have no idea how difficult it is to keep the same soul that you originally started out with when you keep expanding. A wonderful story showing how important the PEOPLE are and how impactful it can be when you put them first! Wonderful to listen to!
Great book. Great stories of determination and faith in his dream. I will use this book as a guide and reminder to stay the course during the hard times
very thorough story of how to pick your company up from a diluted culture overridden by the obsession of volume and numbers. gets to the roots of what's most important...the people, the processes, and the desire to create the best experience for their customers...every time.
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