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Delivering Happiness Audiobook

Delivering Happiness: A Path to Profits, Passion, and Purpose

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Audible Editor Reviews

Tony Hsieh is a really nice guy. This is what makes him a very unusual CEO, which is what makes his company so interesting. It also makes him a writer who doesn't use much corporate lingo, and a terrifically casual reader of his own book on the growth and development of Zappos, his unique company. One part memoir, one part philosophy, one part corporate handbook, and all silly optimism, Delivering Happiness will appeal to a surprisingly wide audience.

Hsieh begins with his business history, which adequately conveys his wackiness. First, there was the worm farm in elementary school. All the worms escaped, and he lost money. Then there was the mail order button business in middle school, so successful that he passed it along to his younger brothers in succession. In high school, he learned a bunch about programming, thereby combining his instincts with an appropriate knowledge base. He laughs out loud at his own computer club lunchtime antics, and so will you. Then there was the pizza business in his dorm at Harvard, where Hsieh found innovative ways not to attend any classes, and a high-paying corporate gig after graduation where he once again did as little as possible.

This is a man who likes to take business risks, and as he explains how he made decisions that caused him to grow from slacker into a Red Bull-pounding, 24-hour working machine, you'll be amazed that it sounds like he's smiling the entire time. From his first major start-up, which was subsequently sold to Microsoft, to his repeated close calls where Zappos almost went under before it was eventually bought out by Amazon, this true story of one man's corporate odyssey will leave you believing that anything really is possible. It will also at least make you want to shop at Zappos, if it doesn't make you want to move to as Vegas to work there.

Shot through with brief guest-narrations using the actual participants relevant to Hsieh's fast-paced world of entrepreneurship, there are a wealth of memos, emails, and testimonials that all serve as evidence to his weird intellect. And if you played a drinking game where you drank a shot every time Hsieh mentions having a drink, you'd be drunk before the book is half finished. From the tone of his voice to the story he tells, this is clearly a guy who needs his work to be fun and challenging. Just as Zappos has done, Hsieh's book casually fires the opening volley in a new era of corporate culture and management.

This eye-opening treatise on how to be happy at work has the added bonus of an hour-long conversation between Tony Hsieh and Warren Bennis, who has been universally considered one of the most significant leadership gurus for the past 40 years. Much of what Hsieh says is a more concise version of what he says in the book, though insights from the aging but still hilariously astute Bennis do offer something extra exciting. They discuss happiness in a way that is useful to all people, not just corporations. —Megan Volpert

Publisher's Summary

In this, his first audiobook, Tony Hsieh - the widely admired CEO of Zappos, the online shoe retailer - explains how he created a unique culture and commitment to service that aims to improve the lives of employees, customers, vendors, and backers. Using anecdotes and stories from his own life experiences, and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success. Even better, he shows how creating happiness and record results go hand-in-hand.

He starts with the "Why" in a section where he narrates his quest to understand the science of happiness. Then he runs through the ten Zappos "Core Values" - such as "Deliver WOW through Service", "Create Fun and A Little Weirdness", and "Build a Positive Team and Family Spirit" - and explains how you and your colleagues should come up with your own.

Hsieh then details many of the unique practices at Zappos that have made it the success it is today, such as their philosphy of allocating marketing money into the customer experience, thereby allowing repeat customers and word-of-mouth be their true form of marketing. He also explains why Zappos's number-one priority is company culture and his belief that once you get the culture right, everything else - great customer service, long-term branding - will happen on its own.

Finally, Delivering Happiness explains how Zappos employees actually apply the Core Values to improving their lives outside of work - and to making a difference in their communities and the world.

©2010 Tony Hsieh (P)2010 Hachette

What Members Say

Average Customer Rating

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Performance
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  •  
    Matty Y New Jersey, United States 03-12-15
    Matty Y New Jersey, United States 03-12-15
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    "Ramps up at the middle"

    To be honest this was a slow build but I guess it depends on the reader and what they are looking to get out of this book. I got much more out of it than I thought to the point where this is my first audible review since I got the service 7+ years ago.

    Anyway, the book is read by the author Tony. He puts a lot of his personal moral beliefs into managing his company and thank goodness it paid off. This book makes me want to work at Zappos. After a while he started saying a lot of things I always believed and did but never put into words so in a way this book really spoke to me. So it's nice to hear confirmation from the universe that I'm doing the right things.

    I hope this review doesn't set your expectations too high. Just go into it thinking you'll learn something about the founder's life. You won't regret it. You'll probably learn something about yourself. Stay past the end to hear a nice candid interview.

    He probably won't read this, but keep up the good job Tony!

    0 of 0 people found this review helpful
  •  
    Grant H 03-11-15
    Grant H 03-11-15
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    "Boring. Couldn't get through it"

    Too many long winded stories that are not relevant or interesting. I tried hard to listen but eventually moved to another book.

    0 of 0 people found this review helpful
  •  
    Reviewer#9 03-08-15
    Reviewer#9 03-08-15 Member Since 2014
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    "things you've thought but never named"

    excellent story telling. excellent philosophy and business/life lessons. more words to fillup space banana wholistic regement

    0 of 0 people found this review helpful
  •  
    Tim Borys 03-08-15
    Tim Borys 03-08-15 Member Since 2009
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    "Fantastic."

    Great story, plus a boatload of practical applications for any business. A must read book for anyone with a job

    0 of 0 people found this review helpful
  •  
    Wendell 03-01-15
    Wendell 03-01-15 Member Since 2014
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    "Excellent Book!"

    I really enjoyed listening to this book. Great story and information covering company culture, core values, customer service, entrepreneurship, and creativity. I would highly recommend it.

    0 of 0 people found this review helpful
  •  
    G.Yaswanth 02-26-15
    G.Yaswanth 02-26-15
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    "I liked it"

    Life isn't Finding Life is about Creating. Tony Hsieh shared his wonderful business experiences and work space culture and about core values.

    0 of 0 people found this review helpful
  •  
    Gustavo 02-17-15
    Gustavo 02-17-15 Member Since 2013
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    "A most read! "

    Tony has a very humble and candid way to describe his experience building companies and navigating through life!

    0 of 0 people found this review helpful
  •  
    marianne 02-13-15
    marianne 02-13-15 Member Since 2014
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    "Must read"

    Amazing. Inspiring. Loved it. Great story and awesome lessons on creating a fun work environment. Loved the stories and lessons learned.

    0 of 0 people found this review helpful
  •  
    Tony 02-13-15
    Tony 02-13-15 Member Since 2011
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    "Interesting, thoughtful, helpful, essential."

    So good to hear Tony read this himself. Thank you for sharing your experience with us!

    0 of 0 people found this review helpful
  •  
    Mister Reader Colorado, USA 02-01-15
    Mister Reader Colorado, USA 02-01-15 Member Since 2013

    Brad

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    "Awesome game and her cultural transformation"

    I found this to be a very good book. Tony is an excellent storyteller and has a lot of good things to say about improving culture.

    0 of 0 people found this review helpful

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