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![Crucial Conversations: Tools for Talking When Stakes are High | [Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler]](http://ecx.images-amazon.com/images/I/51ibTJl+jtL._SL175_.jpg "Crucial Conversations: Tools for Talking When Stakes are High | [Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler]")
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Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, rlisteners also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any high impact situation with confidence.
©2002 by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler; (P)2003 AMI
"The program does a stellar job of explaining many types of communication errors and describing the best ways to achieve mutual purpose....Anna Fields gives a perfect reading - emotionally bright but still allowing the lesson to retain its practical, straight-talking nature." (AudioFile)
