It's a great blend of practical principles and examples of how these principles have been applied well or, in some cases, not applied. It's been just what I need to get my mind coming up with new ideas for my own business to make it more customer friendly.
The everyday examples of customer service that we all encounter.
No - first time. But Sean Pratt is a great narrator. And Micah Solomon himself is pretty good too.
Anticipate their needs and then fulfill them.
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