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Stephanie Chambers

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  • High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce

    • UNABRIDGED (6 hrs and 7 mins)
    • By Micah Solomon
    • Narrated By Micah Solomon, Sean Pratt
    • Whispersync for Voice-ready
    Overall
    (42)
    Performance
    (37)
    Story
    (38)

    In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

    Nick Morgan says: "This is the book that cracks the code!"
    "Practical principles & their application"
    Overall
    Performance
    Story
    What did you love best about High-Tech, High-Touch Customer Service?

    It's a great blend of practical principles and examples of how these principles have been applied well or, in some cases, not applied. It's been just what I need to get my mind coming up with new ideas for my own business to make it more customer friendly.


    What did you like best about this story?

    The everyday examples of customer service that we all encounter.


    Have you listened to any of Micah Solomon and Sean Pratt ’s other performances before? How does this one compare?

    No - first time. But Sean Pratt is a great narrator. And Micah Solomon himself is pretty good too.


    If you were to make a film of this book, what would the tag line be?

    Anticipate their needs and then fulfill them.


    1 of 1 people found this review helpful

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