I agree with the other listener about the tone of the narrator on this audiobook. His unenthusiastic tone seems dry and I find it hard to list to. I really enjoyed the authors other book Crucial Conversations and found the female narrator much easier to listen to. Crucial Conversations focuses on disagreement between two people and how to work through their differences without going to silence or violence. Crucial Confrontations focuses on disappointment of failed promises and missed expectations. Overall I feel both books have a lot to offer. In fact, I bought both books to help me better learn the concepts and reinforce the audio program.
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