Read by someone else it might have been palatable. As read by the author it doesn't play well. He couldn't seem to keep his tone from being superior and condescending, especially regarding those who failed to heed his advice. It made the content painful to take in.
No. Too many good books out there to let this one determine everything.
Don't know narrator voices well enough to give an opinion.
I would not have cut. I would have added design concepts that focus on designing the customer interaction.
Dan Pink's Drive because it offers a simpler approach to the same issue of engagement. The two are good together. Not opposing viewpoints but different ways of getting to the same end.
Slightly cynical or condescending inflection, way too rapid reading, mispronunciation of words all of which highly detracted from the kind, thoughtful content.
No. I think he gets his point across.
Don't let Richard Broski read any other books until he learns how to pronounce words like concomitant, Appomattox, and subsequent correctly, SLOW DOWN and drop that tone. I wanted the info but I found myself getting angry at the delivery. It was a struggle not to go buy the book so that I didn't have to listen to this reading.
Information is valuable, but sometimes seems off on the science. Author's voice gets a bit annoying and uninteresting at times despite his obvious enjoyment of the material.
His voice grates at times.
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