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Peter

RALEIGH, NC, United States

1
HELPFUL VOTES
  • 2 reviews
  • 2 ratings
  • 2 titles in library
  • 0 purchased in 2014
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  • High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce

    • UNABRIDGED (6 hrs and 7 mins)
    • By Micah Solomon
    • Narrated By Micah Solomon, Sean Pratt
    • Whispersync for Voice-ready
    Overall
    (41)
    Performance
    (36)
    Story
    (37)

    In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

    Nick Morgan says: "This is the book that cracks the code!"
    "Helped land me the second interview"
    Overall
    Performance
    Story
    Would you listen to High-Tech, High-Touch Customer Service again? Why?

    Yes, and I have a few times now. Great to remind yourself of all the information provided.


    1 of 1 people found this review helpful
  • The Thank You Economy

    • UNABRIDGED (5 hrs and 41 mins)
    • By Gary Vaynerchuk
    • Narrated By Gary Vaynerchuk
    • Whispersync for Voice-ready
    Overall
    (580)
    Performance
    (441)
    Story
    (437)

    The Thank You Economy is about something big, something greater than any single revolutionary platform. It isn't some abstract concept or wacky business strategy—it's real, and every one of us is doing business in it every day, whether we choose to recognize it or not. It's the way we communicate, the way we buy and sell, the way businesses and consumers interact online and offline.

    Scott says: "Gary is fun, but the book is a bit shallow"
    "Lots of great insight and information"
    Overall
    Performance
    Story
    What made the experience of listening to The Thank You Economy the most enjoyable?

    Gary is as weird as I am and he kept me interested the whole time.


    Any additional comments?

    Bringing up this book in my interview help land me the second interview.

    0 of 0 people found this review helpful

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