This is one of the best customer service books I've read so far. Very inspiring and very worth it.
I liked the fact that they are at least talking about what to generally expect when you become an agent. However I got no original "how-to's" from this book, it was very repetitive.
I felt I had to give it a try because of so few other real estate agent books available with descent reviews. Now that I have gone through it I am left feeling incredibly underwhelmed. Realistically it's a 3 star book.
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