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Nick

Cedar Hill, Texas, United States

4
HELPFUL VOTES
  • 2 reviews
  • 2 ratings
  • 25 titles in library
  • 0 purchased in 2015
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  • High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce

    • UNABRIDGED (6 hrs and 7 mins)
    • By Micah Solomon
    • Narrated By Micah Solomon, Sean Pratt
    • Whispersync for Voice-ready
    Overall
    (48)
    Performance
    (42)
    Story
    (43)

    In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

    Nick Morgan says: "This is the book that cracks the code!"
    "Worth it!"
    Overall
    Performance
    Story
    Where does High-Tech, High-Touch Customer Service rank among all the audiobooks you’ve listened to so far?

    This is one of the best customer service books I've read so far. Very inspiring and very worth it.


    1 of 1 people found this review helpful
  • The Millionaire Real Estate Agent

    • UNABRIDGED (11 hrs and 4 mins)
    • By Gary Keller, Dave Jenks, Jay Papasan
    • Narrated By Kyle Hebert
    Overall
    (335)
    Performance
    (220)
    Story
    (215)

    Anyone who wants to turn their real-estate practice into a highly successful business must understand the fundamental models that drive the best real-estate agents in the industry. In The Millionaire Real Estate Agent, these models are revealed and explained. This book from Keller Williams represents the culmination of decades of real-estate experience, research, and consulting, with case studies from some of the top millionaire agents in the U.S.

    Robert says: "Great Potatoes, Where's the Meat?"
    "Repetitive"
    Overall
    Performance
    Story
    What did you like best about The Millionaire Real Estate Agent? What did you like least?

    I liked the fact that they are at least talking about what to generally expect when you become an agent. However I got no original "how-to's" from this book, it was very repetitive.


    Any additional comments?

    I felt I had to give it a try because of so few other real estate agent books available with descent reviews. Now that I have gone through it I am left feeling incredibly underwhelmed. Realistically it's a 3 star book.

    3 of 3 people found this review helpful

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