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Marilyn Suttle

Marilyn Suttle author, trainer, coach

Novi, Michigan | Member Since 2014

3
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  • 1 reviews
  • 1 ratings
  • 1 titles in library
  • 10 purchased in 2014
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  • High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce

    • UNABRIDGED (6 hrs and 7 mins)
    • By Micah Solomon
    • Narrated By Micah Solomon, Sean Pratt
    • Whispersync for Voice-ready
    Overall
    (40)
    Performance
    (35)
    Story
    (36)

    In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

    Nick Morgan says: "This is the book that cracks the code!"
    "Enjoyable vocal style AND high content"
    Overall
    Performance
    Story
    Would you listen to High-Tech, High-Touch Customer Service again? Why?

    High-Tech, High-Touch Customer Service is a necessary read. Social media has changed the playing field.


    What was one of the most memorable moments of High-Tech, High-Touch Customer Service?

    This book will get you up to speed and make a difference in how customers (and potential customers) perceive you. Micah hit a home run with this one.


    3 of 4 people found this review helpful

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