Yes, good contents. I have a strong preference for "Difficult conversations" by Stone, Patton, Heen, but I found Crucial Conversations quite complementary.
I found his constant emphasis on almost every word he read was unbearable, to the extent that I actually stopped listening to the book for a while, and took it again later when I had nothing else to listen to (I listen in my car only)
I stopped listening to this audio book after the third chapter. I found that she droned on and on on the advantages of referral marketing, but had not brought one single ounce of value. I asked for the audio book to be refunded.
This being said, I believe she might be onto something, and will check the real book, where I can skip her self-marketing blahblah.
My review is not about the audio part, but about the book. Kaufman blahblahs around, and then spends I don't know how much time talking about the history of yoga, which I don't care at all about. I feel this was just some space filler, and hence feel cheated.
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