This book is an easy listen, just as the paper version is an easy read. It has some great topics and really drives home the point that we're all marketing all the time. Great examples of things that can make or break a customer's experience and, in turn, affect your brand - forever. I recommend this book to everyone in business, especially if you're wondering how to make social media work for you.
Oh, and the snark is built right in. :)
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