You no longer follow J. Lavine

You will no longer see updates from this user when they write new reviews, or suggestions based on their library or recommendations.

You can re-follow a user if you change your mind.

OK

You now follow J. Lavine

You will receive updates from this user when they write new reviews, or suggestions based on their library or recommendations.

You can unfollow a user if you change your mind.

OK

J. Lavine

Washington DC | Member Since 2013

2
HELPFUL VOTES
  • 1 reviews
  • 1 ratings
  • 4 titles in library
  • 0 purchased in 2014
FOLLOWING
0
FOLLOWERS
0

  • High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce

    • UNABRIDGED (6 hrs and 7 mins)
    • By Micah Solomon
    • Narrated By Micah Solomon, Sean Pratt
    • Whispersync for Voice-ready
    Overall
    (42)
    Performance
    (37)
    Story
    (38)

    In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

    Nick Morgan says: "This is the book that cracks the code!"
    "Business Changing"
    Overall
    Performance
    Story
    What did you like best about this story?

    This audio book provides specific concepts and ideas that you can easilly translate to your own small business. I've read and listened to many books that discuss the ideas of large corporations and their strategies however they don't translate to my business. This one is different. Every time I listened to it I would make notes and implement the changes as quickly as possible. The other thing that really appealed was that it was up to date with discussions about handling online reviews, social media, and other issues that aren't discussed in most books. Very helpful!


    What about Micah Solomon and Sean Pratt ’s performance did you like?

    Micah provides her personal contact information several times throughout the book. After I read it I emailed him directly with a question that was specific to my industry. Amazingly he emailed me right back and offered a free phone consultation. He's a nice guy and that genuinly cares about helping people.


    2 of 2 people found this review helpful

Report Inappropriate Content

If you find this review inappropriate and think it should be removed from our site, let us know. This report will be reviewed by Audible and we will take appropriate action.

Cancel

Thank You

Your report has been received. It will be reviewed by Audible and we will take appropriate action.