Not sure, it is a bit academic
Again, quite academic. Not sure that this book works as an audiobook.
Actually, the best part of this book is that Gary goes out of script several times, showing that he really believes in what he says in the book. The book is all about customer service and believing in it. It is entertaining, and although you may not agree on every point, it is still a book that can give you some thoughts about caring for your customer.
The going out of script
Caring about the customer.
Loving the way that Gary went out of script.
I was really looking forward to this listen, but unfortunately I had to stop it due to the actors reading. I am using headsets and the interpretation was too "screamish" I could not listen to it, because it gave me a headache. The first book I had to stop listening to unfortunately.
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