The principles in this book are good, but the book is written to people in a 1000+ employee organization. By far the worst reading of any book I've listened to so far. It has multiple narrators, one is difficult to understand because of an accent, the other has a harsh voice. It is very difficult to tune your ear to narrators that are so unique and change so often. I would NOT recomend the audio version of this book. The written version may be better due to the ability to better identify the core principles and NOT have the authors' narrating.
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