Fantastic listen about great truths which can be told (by somebody else) again again and again. They are truths, and this book will make you change to the better.
If there is another narrator, choose that one. The book was written in the beginning of the last century, but I don't see the need to deliver this as slow as the business pace was back then. If you want to hear how slow the word "things" can be read, listen to this one. You may fall asleep before you hear it, but...
When did he record this??? It does not matter really. It could have been recorded yesterday but what he preaches is very old school.
Don't bother retaining customers. Do not even spend a minute on your old customers! Get new ones... Yeah, right. That really depends on the business you're in. Or maybe it doesn't. Always make sure your old customers are satisfied with your delivery because they might be asked about you by the new ones.
The whole show is a lot about selling your mother as long as you can make a buck.
The only thing I really liked with his show was that we should all be very prepared when we meet our customers... You don't say...
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