I can say it is among the top because it talks about challenges some people face everyday at work.
The 5 techniques illustrated in the book which will guide you to stand such people.
For me, its the guy who took deep breaths with the nose to avoid reacting angrily.
It is an eye opener of the problems people face at work. But with this audio book, it is a stress reliever and hopefully it can lead to the creation of an enabling, relaxed working environment if people practice what is being taught therein.
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