I greatly enjoyed this fresh approach to the important topics of making an impression and building an emotional bridge to the customer. Rich Shapiro has written a sharp, well-organized, concise and pithy book on an important subject--bravo!
Scott Brick's performance is excellent as well, and the production values are lovely.
Just wonderful. Very historically accurate as far as I can tell (except of course for, well, you'll know what is questionable) and really brings the period and issues to life. absolute page turner so to speak. great narration too.
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