The ideas presented and the examples given are very useful. But the naration, particularly by one of the authors, is aweful. His voice drives me crazy and at times is hard to hear. I would be able to concentrate much more on the content if it was done right. I'm a little more than halfway through and may actually have to stop. After listening to over a dozen books, I can honestly say that the naration on this one is significantly worse than anything I have heard. So 5 stars on content, 0 on naration.
The content here is a must for everyone. Among the best business/communication books I have heard/read. I am considering buying it for everyone in my organization. The narrator is fabulous and makes it a much better "listen" than "read" as he changes his voice to act out the various parts.
The point is clear. It is driven in over and over again - everything is a fiefdom of one variety or another. The concept is powerful, but the presentation is boring. The narrator has a unique voice - choppy, somewhat monotone, and makes listening tedious.
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