The topic of the book, really brings to light the soft skills that will ultimately increase sales in a career the deals with people. People are emotional buyers, Emotional Intelligence is good material.
smooth delivery and flow of the material.
the material really gets me to focus on things other than just making the sale, things that will improve my technique that have booted my sales because I'm focused on relating to customers and listening to what they are needing.
A book that is work it getting and keeping!!
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