I listen to a lot of audiobooks and this is the worst narration that I have ever heard. While I eventually became accustomed to the narrator, he is still distracting. The Narrator also does not properly pronounce several words.
This book has interesting concepts, but the author continually hammers on how great his research methodology is compared to standard customer surveys. Just when he starts talking about interesting ideas, he quickly reverts back to this refrain. This is like a puff piece whitepaper that tech firms post on their websites.
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