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Robert

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  • Delivering Happiness: A Path to Profits, Passion, and Purpose

    • UNABRIDGED (8 hrs and 17 mins)
    • By Tony Hsieh
    • Narrated By Tony Hsieh
    • Whispersync for Voice-ready
    Overall
    (2098)
    Performance
    (1189)
    Story
    (1206)

    In this, his first audiobook, Tony Hsieh - the widely admired CEO of Zappos, the online shoe retailer -explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors, and backers. Using anecdotes and stories from his own life experiences, and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success.

    Ben says: "Do one thing exceptionally"
    "Tony Hsieh"
    Overall

    Great book. I recommend this book to anyone in the Customer Service field. Tony Hsieh has helped develop one of the best customer service centers. Their customer service philosophy should be a model for everyone to use.

    1 of 2 people found this review helpful

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