Bottomline: Good content. I would have given it 4-star rating if the program was professionally narrated and produced.
I find the content of the book valuable, although not ground-breaking. My assessment is that if find yourself getting into arguments with others all the time, or if you find yourself avoiding conflict all the time, then you will probably find the information given in this book helpful.
Having said that, although this title is well worth a "read", it is definitely not worth a "listen". The production of the audio program is terrible. Generally, the volume is so low that I have to set the volume of my car stereo to almost the maximum. Also, the volume varies from passage to passage, sometimes within the same passage. In addition, one of the male narrator (one of the authors) is so mono-tone that I find myself wanting to turn it off. It had been extremely frustrating to listen to.
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