"What I should have expected"
Not a whole lot of surprises in the hotel business. There are a few tips on things you can do to improve your stay at a hotel, mostly, tip the hell out of everyone. And some obvious reasons not to piss off people who work at hotels. There was a story that tied it all together, but it was pretty redundant and not that interesting.
Not sure a non-fiction book about working in the hotel industry could be made to seem much better
None.
Tip more at hotels - although I'm not sure it helps. I think that the people this book will likely help more than anyone will be hotel employees who may get a few more tips from readers who buy into any truth to the book.
Kind of a dissappointment. If you read the articles written about this book, you pretty much got all the inside tips you are going to get.