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Daniel

ratings
93
REVIEWS
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HELPFUL VOTES
3

  • The Welcomer Edge: Unlocking the Secrets to Repeat Business

    • UNABRIDGED (5 hrs and 14 mins)
    • By Richard R. Shapiro
    • Narrated By Scott Brick
    Overall
    (12)
    Performance
    (12)
    Story
    (12)

    The Welcomer Edge provides practical recommendations and strategies so that any company - regardless of industry or size - can maximize the quality of its customer service and the quantity of its loyal customers. The principles outlined in The Welcomer Edge are universal for all sales and service environments. It describes four distinct categories of service professionals - the people that will make any customer service/sales function or department a success.

    Daniel says: "A little pompous"
    "A little pompous"
    Overall
    Performance
    Story
    Would you ever listen to anything by Richard R. Shapiro again?

    possibly


    How could the performance have been better?

    Scott Brick made it a little too dramatic. It needed to be a little more 'instructional' and a guide rather than a dramatic read.


    Any additional comments?

    After I got past Chapter 1 it was more of the same. It was a little too 'preachy' for me. I do agree with Mr Shapiro that being a 'welcomer' is all about common sense. I got what I needed (personally) from the beginning of the book.

    3 of 3 people found this review helpful

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