I've listened to and read many self help books from Dale Carnegie to Steven R Covey and this one is right up there! I realize a book is good when I find myself having to tell others what I've heard because it impacted me so much and that happens every day with this. The stories are memorable and clarify what the reader wants to know. The reader: those who want to improve how they communicate ideas to bosses, classes, groups, and even children. This is a repeat-listen!
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