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Rasto

Allston, MA, USA | Member Since 2003

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  • Difficult Conversations: How to Discuss What Matters Most

    • ABRIDGED (6 hrs)
    • By Douglas Stone, Bruce Patton, Sheila Heen
    • Narrated By Douglas Stone, Bruce Patton, Sheila Heen
    Overall
    (684)
    Performance
    (109)
    Story
    (102)

    Holiday gatherings can be stressful times for families, and occasionally the conversation around the holiday table can get heated. Difficult Conversations shows you a way out of this dilemma; it teaches you how to handle even the toughest conversations more effectively and with less anxiety.

    Jean-Pierre says: "A must-hear audiobook !"
    "Tripled my communication effectiveness"
    Overall

    The authors provide number of specific tips which will help you improve your communication:

    - the need to understand others logic - what u say makes sense, but what others say also makes sense to them
    - the 3rd-party-story technique to ease the tension
    - how you can express the feelings without being emotional instead of being emotional without expressing feelings
    - how different people have different perceptions -> illustrated with Harvard experiment where two groups were valuating the same company using the same data. The selling group came up with +30% figure while the buying group with -30% figure vs the fair value
    - why "identity", "feelings" & "what happened" conversations are difficult
    and much more...

    The only reason to give 4 stars was a bit annoying/sleepy voice of one of the authors.

    29 of 30 people found this review helpful

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