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Matt

Dartmouth, Nova Scotia, Canada

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  • Outside In: The Power of Putting Customers at the Center of Your Business

    • UNABRIDGED (7 hrs and 35 mins)
    • By Harley Manning, Kerry Bodine
    • Narrated By Mel Foster
    • Whispersync for Voice-ready
    Overall
    (17)
    Performance
    (15)
    Story
    (15)

    The solution in each case was a focus on customer experience, the most powerful - and misunderstood - element of corporate strategy today. Customer experience is, quite simply, how your customers perceive their every interaction with your company. It’s a fundamental business driver. Here’s proof: over a recent five-year period during which the S&P 500 was flat, a stock portfolio of customer experience leaders grew 22 percent.

    Matt says: "Really great source of ideas"
    "Really great source of ideas"
    Overall
    Performance
    Story

    Well worth the read. I really enjoy how the case studies but the suggestions into context you can incorporate into your own situation.

    Really well done!

    0 of 0 people found this review helpful

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