United States | Member Since 2011
A useful read: churches like other organizations tend to accumulate traditions and structures and practices that may have served the mission in their day, but now are evolved to distractions and energy-drains.
This is one to have on the shelf in print, as well as in one's ear -- for loaning, bookmarking, marginal notes, using in church reorganization projects.
Similar work is the "Quest for Quality" material developed a couple decades back by Ezra Earl Jones, in the United Methodist system (based partly on W Edwards Deming's work on quality management, in the business & manufacturing world).
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