First, I'll say that I think the content of this book is important, and that although it was painful, I learned something and it had made me think about my interactions with my co-workers. That being said:
1) The book could have been a lot shorter. It was very repetitive, and many sections were just lists, which don't read well. Was this a 1 hour PowerPoint that got expanded into a 7 hour book?
2) I expected this to be narrated well, since it was read by the author. However, his reading was so slow and halting that it was hard to believe that he had written the words given his apparent unfamiliarity with them. I have to believe that he was the victim of a bad coach who insisted that he slow down, unfortunately to the point of going below the tempo of natural speech.
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