Chapter 8: How to get back to the save conversation when somebody blows up. Breaks down to techniques, which would be applicable in this case and detailed layout helps to understand each technique implementation
Book includes plenty of samples related to everyday life of different type of people. Some of them concerned me as well.
Though technical part is very useful and informative, eventually it overwhelms listener. Good relative samples, but I suggest to shrink technical aspect of the book as all skills are hardly to be absorbed by listener.
Overall a great book as a first step to learn to manage crucial conversation. Special recommendation to those who are not talented in a crucial conversation, but eager to learn related skills.
I love Arthur Hailey. It is so sad that amazon dont have more of his books available. I'd love to hear Airport, Hotel, and Final Diagnosis
Not at all!
Everything. At my first 6 mins of listening I wished I never heard these discusting jokes, which dont bring any pint of value of so-called humor. Even didnt bother to go on with listenening. Dont know how others can accept it, I cant. Very dissapointed by book. Wasting of money.
I didnt find any...
Author should be very careful with his jokes, as they could be not only abusive, but provocative for dark type character people!
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