"Failed effort"
The story does not provide a cohesive portrait of the agency and its evolution.
Thomas could have selected one of its many stories and developed it completely or written a much larger and more comprehensive book. It reads like a series of tabloid stories.
It was a rather poor performance. Words were rushed, swallowed and mumbled. You had to strain inorder to understand each sentence. Bikel is an interesting character and a great singer, but this performance only made a poor book worse.
Considering the incredible subject matter, there were no evident redeeming qualities. It would have been much better if Thomas would have spent the time to delve into some of the characters.