Excellent book that goes into listening as well as questioning and leading conversations. He goes beyond the standard mirroring and focusing on others that most books on listening suggest. It also included some powerful suggestions on sales lines. On the downside there were parts I would skip for they were a little presumptuous and other parts that I do not agree with. However, there were enough great parts to recommend this book.
Liked the idea of the book but too much chemistry for my liking. Also, the history he covered did not grab my attention. Thus, I did not finish the book.
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