I loved the book and Bill Clinton reading it to me! I understand what other reviewers have mentioned re: feeling the need to take notes, highlight, underline, use as a reference. Absolutely! So, I bought the book about the third chapter into listening, and did just that. Now I remember why kids like to read along while someone is reading out loud. It is enjoyable!! I felt empowered to Give more in non-traditional ways.
I wanted to read this book, but felt a little self-conscious doing so. Listening to the book was great. I would pause from time to time to reflect on the examples and strategies. I have begun to use several of the strategies - successfully! I will listen to several sections of this book again and again, as I continue to implement some of the techniques. Much more useful for actually making changes in how to approach others than it's predecessor, Crucial Conversations - a book that highlighted the need to consider a different approach to important discussions. Crucial Confrontations is contains very practical strategies to improving professional and personal communications. Bravo!
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