Yes, recommended, great stories and examples. Only downside is that most of this relates to consumer products for sale from business to consumer. It's a little hard for me to relate to B2B sales or sales of less tangible items. Overall, great book and highly recommended still.
No, the author and narrator is over the top. His delivery is way too emotional and I find it to be irritating. Too much drama, I'm sure he's well intentioned but I find it really sappy.
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