I have been in the retail business over 40 years and the pumpkin plan is right on! Wish I would have followed mikes plan years ago with intention. I did have a plan though its called NEXT. But some customers and employees went away then I realized it was for the better after the fact. But I had to stomach them longer than I should have. Mike says to plan on removing them with a plan! Have no fear! Replace them with big pumpkins. Great book! Great job on the audio with mike himself.
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