This was my first Audio book and I scored a home run with the choice. It draws heavily on key theories from the world of NLP, yet makes them relevant with a skillful blend of real world example and exercises. Once you get past the intro chapter, every following chapter arms you with powerful tools that unravel the subconscious art of effective communication. From how to break the ice with a stranger, to how to deal with an irate customer, the Author systemically builds up your skill base to become an effective listener, observer, influencer & communicator.
I have previously been on a 2-day intro to NPL and came away with many of the same tools delivered by this book. So considering that course cost me Three Hundred pounds I would say this book also represents excellent value for money.
Although, this book gives you the tools to make a difference, it will not make up for the fact that you may be dressed like a bag lady/man, have breath that would stop a stampeding elephant in its tracks or a have the depth of personality that has to be measured at the molecular level. However if you do pass these basic tests you will find that this, well narrated book, can make a significant difference in the first few minutes of meeting somebody new, that creates that critical first impression
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